Take the Lead in Customer Experience | TTEC Sta. Rosa, Laguna | Onsite

TTEC; Santa Rosa; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Healthy benefits package

Paid time off (PTO)

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Philippines is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You will help customers with empathy, resolve issues, and contribute to a positive brand experience.

This role welcomes candidates with a Senior High School diploma or some college, and requires at least 6 months of customer service or BPO experience. The company offers career growth, supportive culture, and a benefits package.

Qualifications

• Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• Candidates should be willing to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service

Communication

Computer literacy

Education

Senior High School diploma or equivalent

Tools

Computer basics

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.