T&T - Graduate Analyst - Sales & Service (Deloitte Digital) - PH

Deloitte Southeast Asia; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Deloitte Southeast Asia in Manila is seeking a Salesforce-focused professional to energize client sales and service operations through insight-driven strategies and leading digital solutions. You will train clients on Salesforce, collaborate with internal and partner stakeholders, and contribute to end-to-end delivery of projects.

The role emphasizes workshop facilitation, requirement gathering, and CRM process expertise, with a strong emphasis on customer experience and value realization for

Qualifications

• Strong academic degree in Business, Engineering, Computer Science, IT, or related disciplines.
• Able to run workshops to define requirements and use cases.
• Experience of capturing business requirements.
• Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles).
• Experience in front-end framework with good knowledge of SQL, HTML and CSS.
• Able to carry conversations as a consultant with different level of stakeholders.

Responsibilities

• Collecting and understanding client business and technical requirements
• Developing techno functional solutions within Salesforce– with focus on Sales and Service
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform
• Interacting with internal, client and partner stakeholders
• Participating in solution design, implementation, and systems integration
• Contributing to overall deliverables
• Supporting project team on on-going project activities to ensure project is deliveredon-time,on-budget
• Continuously engage and follow up end to end customers' journey

Skills

Workshop facilitation

Requirements gathering

Stakeholder consulting

CRM knowledge

Education

Bachelor’s degree in Business, Engineering, Computer Science, IT, or related disciplines

Tools

Salesforce

SQL

HTML

CSS

Job description

Location

Manila, PH

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do:

In the Sales & Services offering, you willleverageinsight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind‑set of their employees and partners.

Due to volume of applications, we regret only shortlisted candidates will be notified.

• Collecting and understanding client business and technical requirements


• Developing techno functional solutions withinSalesforce– with focus on Sales and Service


• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform


• Interacting with internal, client and partner stakeholders


• Participating in solution design, implementation, and systems integration


• Contributing to overall deliverables


• Supporting project team on on-going project activities to ensure project is deliveredon-time,on-budget


• Continuously engage and follow up end to end customers' journey

Enough about us, let's talk about you

• Strong academicdegreein Business, Engineering, Computer Science, IT, or relateddisciplines


• Able to run workshops to define requirements and use cases


• Experience of capturing business requirements


• Understanding ofCRMprocesses (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles)


• Experience in front-endframework with good knowledge of SQL, HTML and CSS


• Able to carry conversations as a consultant with different level of stakeholders

This role is open to those that possess a valid permit or status to work in Philippines

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines (\"Deloitte in Philippines\"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.