Systems Specialist

Manulife Insurance Malaysia; Manila; Hybrid; PHP 350,000 - 650,000; Full time

Job summary

Manulife is seeking an Admin System Specialist to oversee daily administration, maintenance, and improvement of the Admin Advantage system. You will monitor data accuracy, support UAT, and provide end‑user training and documentation.

The role emphasizes strong analytical skills, collaboration with IT and vendors, and the ability to translate complex concepts for stakeholders. Hybrid work arrangement with global team backing.

Qualifications

• Strong analytical and problem-solving abilities with attention to data accuracy.
• Excellent organizational and multi-tasking skills with clear communication.
• Experience translating system concepts into user-friendly explanations.

Responsibilities

• Oversee day-to-day administration, maintenance, and improvement of the Admin Advantage system.
• Monitor data accuracy, generate and validate reports, and support UAT.
• Provide training and end-user support on system processes and updates.
• Coordinate with IT and vendors to troubleshoot and implement enhancements.
• Maintain system documentation, SOPs, and workflow guides.

Skills

Analytical thinking

Attention to detail

Organizational skills

Verbal communication

Written communication

Cross-functional collaboration

Proactive problem-solving

Adaptability

Education

Bachelor’s degree in IT / Business / CS

Tools

Admin Advantage

Excel

BI tools

Job description

The Admin Advantage System Specialist oversees the day‑to‑day administration, maintenance, and improvement of the Admin Advantage system. This includes monitoring system activities, ensuring data accuracy, creating and updating documentation, and providing training and support to users. The specialist participates in system upgrades, UAT (User Acceptance Testing), and process improvements to enhance productivity and user experience. The role requires strong analytical skills, technical proficiency, attention to detail, and the ability to collaborate with internal stakeholders and external vendors.

Position Responsibilities

• Manage and maintain the Admin Advantage system to ensure optimal functionality and performance.


• Monitor system data and workflows to ensure accuracy, consistency, and compliance with internal standards.


• Identify, troubleshoot, and resolve system issues in coordination with IT teams and vendors.


• Conduct User Acceptance Testing (UAT) for system enhancements, updates, and new features.


• Maintain comprehensive system documentation, including SOPs workflow guides, and troubleshooting references.


• Provide training and support to end‑users on system processes and updates.


• Analyze operational requirements and recommend process or system improvements.


• Coordinate with stakeholders to support business needs, reporting requests, and system‑related inquiries.


• Generate and validate system reports as required for operations and leadership.


• Support data imports, configuration updates, and routine system maintenance tasks.

Required Qualifications

• Strong analytical and problem‑solving abilities.


• High attention to detail and commitment to data accuracy.


• Excellent organizational skills and ability to manage multiple priorities.


• Strong verbal and written communication skills.


• Ability to translate complex system concepts into user‑friendly explanations.


• Collaborative mindset with the ability to work with cross‑functional teams.


• Proactive, resourceful, and solution‑oriented approach to challenges.


• Ability to adapt quickly to changes in systems, processes, and technology.


• Customer‑focused mindset with strong service orientation.

Preferred Qualifications

• Bachelor’s degree in information technology, Business Administration, Computer Science, or related field (preferred).


• Experience working with administrative or workflow management systems, familiarity with Admin Advantage or similar platforms is an advantage.


• Minimum 1‑3 years of experience in system administration, operations support, or process management roles.


• Proficiency in data analysis and reporting (Excel and BI tools).


• Experience in UAT, system testing, or process documentation.


• Background in administrative operations, benefits administration, or shared services is a plus.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock: Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.

We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender‑Equality Index.