Switchboard Operator

Amentum; Manila; On-site; PHP 2,585,000 - 3,938,000; Full time

Job summary

Amentum is seeking a Switchboard Operator to support a US Navy program on Diego Garcia. The role involves operating the telephone switchboard, routing calls, and delivering professional customer service in a high-demand environment.

Travel may be required for international assignments as part of deployment. Qualifications include a high school diploma and 1-3 years' switchboard or customer service experience, plus strong English communication, multitasking, and problem-solving abilities.

Qualifications

• High school diploma or equivalent.
• 1-3 years of relevant experience operating a telephone switchboard or in a customer service role.
• Excellent communication and interpersonal skills with the ability to professionally manage high call volumes.
• Strong problem solving and multitasking skills with the ability to manage multiple calls and prioritize.
• Must read, speak, and understand English for contract requirements.

Responsibilities

• Operate and manage the telephone switchboard to answer, screen, and direct calls efficiently.
• Ensure inquiries are resolved or routed to the correct department.
• Maintain understanding of operational processes to provide accurate information to callers.
• Log and track calls and provide status updates.
• Assist in emergency communications and prioritize urgent calls according to escalation protocols.
• Update and maintain the directory database for accurate routing.
• Handle sensitive information securely and professionally.
• Provide exceptional customer service and clear communication to callers.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

English proficiency

Education

High school diploma

Tools

Telecommunications equipment

Office technology

Job description

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

Amentum is seeking a Switchboard Operator to support a unique US Navy program on the island of Diego Garcia. The Switchboard Operator is responsible for operating and managing the telephone switchboard to ensure incoming and outgoing calls are answered, screened, and directed efficiently and professionally. This position provides exceptional customer service, maintains accurate call routing information, handles sensitive information with discretion, and supports effective communication.

Job Responsibilities

• Operate and manage the telephone switchboard to answer, screen, and direct incoming, outgoing, and interoffice calls effectively and professionally.
• Ensure all inquiries are promptly and accurately resolved or routed to the appropriate department or personnel.
• Maintain a comprehensive understanding of operational process to provide accurate information to callers.
• Log and track calls, when necessary, and provide status updates as required.
• Assist in emergency communications and prioritize urgent or critical calls in accordance with established escalation protocols.
• Update and maintain the directory database regularly to ensure accurate and efficient call routing.
• Handle sensitive and confidential information in a professional and secure manner.
• Provide exceptional customer service and clear communication when responding to caller inquiries, requests, or complaints.
• Follow all operational procedures for the proper use, maintenance, and troubleshooting of switchboard equipment.
• Manage and prioritize high call volumes while maintaining professionalism and accuracy.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Minimum RequirementsRequired Qualifications

• High school diploma or equivalent.
• 1-3 years of relevant experience operating a telephone switchboard or working in a customer service role.
• Excellent communication and interpersonal skills with the ability to professionally manage high call volumes.
• Strong problem solving and multitasking skills with the ability to manage multiple incoming calls and prioritize appropriately.
• Ability to maintain a professional and calm demeanor under pressure and during high stress situations.
• Basic proficiency in telecommunications equipment and office related technology.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce
• A valid driver’s license to legally operate a motor vehicle. Valid country driver’s license. and passport.
• Experience operating telecommunications systems for a government or military organization.
• Knowledge of telecommunications troubleshooting and telephone system maintenance.
• Ability to effectively manage and prioritize high call volumes.

Other Responsibilities

Safety

Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements, fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance

Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.

Working Environment

This position is located on Diego Garcia, British Indian Ocean Territory (BIOT), a remote overseas location supporting U.S. Government operations. Employees may work in office, industrial, warehouse, port, airfield, and outdoor environments and may be exposed to high temperatures, humidity, inclement weather, noise, dust, and uneven terrain. Work schedules may include evenings, weekends, holidays, and extended hours based on operational requirements.

Physical Requirements

Requirements may include prolonged sitting, standing, walking, climbing stairs, and working in both indoor and outdoor environments. Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.