Support Technician

Falcon's Creative Philippines, Inc; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A technology company in the Philippines seeks a Support Technician to maintain and support IT systems. This role involves troubleshooting hardware and software issues, assisting with IT onboarding, and maintaining technical documentation. Ideal candidates should have relevant IT experience and strong problem-solving skills. Join this dynamic team in enhancing organizational efficiency.

Qualifications

• Relevant experience in IT support.
• Graduate of any IT related courses.
• Basic verbal and written communication skills.

Responsibilities

• Assist new hires with IT onboarding set-ups.
• Serve as the first point of contact for IT support.
• Install, configure and maintain software and hardware.

Skills

Computer hardware troubleshooting

Software troubleshooting

Stakeholder management

Problem-solving

Analytical skills

Attention to detail

Customer-oriented

Education

IT related courses

Job description

Falcon's Creative Group Support Technician operates and maintains computer systems and networks to ensure that the concerned people get the most effective IT functionality.

The Support Technician plays a vital role as the on site support technician which will extend its support to both the Business Operations team and production team in terms of all IT related initiatives and concerns.

Reporting directly to the Executive Vice President of Technology and supervised by the Director of Business Operations in the Philippines, you will oversee communicating with various departments to address and resolve technical issues promptly. Your role involves not only troubleshooting and resolving hardware and software problems but also ensuring that all systems are secure and functioning optimally.

In addition to maintaining and upgrading computer systems and networks, the Support Technician is responsible for implementing existing security protocols, performing regular system maintenance, and monitoring network performance to prevent and mitigate potential disruptions. You will assist in the configuration and deployment of new technologies and provide training for staff on best practices and new systems.

You will also play a key role in developing and documenting IT policies and procedures to ensure consistency and compliance across the organization. Regularly reviewing and updating these protocols in response to emerging threats and technological advancements will be part of your duties.

As a liaison between the Technology team and other departments, your effective communication skills will be crucial in translating complex technical information into clear, actionable insights for non-technical staff. This will help in fostering a better understanding of IT processes and support, leading to enhanced productivity and overall efficiency within the company.

Your proactive approach in identifying potential IT issues before they become problems and your dedication to providing exceptional support will contribute significantly to the smooth operation and security of Falcon's Creative Group's technological infrastructure.

Duties and Responsibilities

• Assist all new hires’ IT onboarding set-ups

• Serving as the first point of contact for IT support within the organization

• Installing, configuring and maintaining software and hardware components of computer and network systems

• Diagnosing and troubleshooting software and hardware issues

• Repairing and replacing damaged computer and network components

• Supporting people whenever they encounter challenges with computers and network devices

• Maintaining and updating technical documentation regularly

• Testing new hardware and software before full-scale installation

Qualifications

• Has relevant experience

• Graduate of any IT related courses

• Advanced in computer hardware and software troubleshooting

• Basic in verbal and written communication skills

• Has good stakeholder management skills

• Able to exercise problem-solving and troubleshooting

• Intermediate in analytical and organizational skills with strong attention to detail

• Has a customer-oriented personality