Support Specialist T2

MotivIT PH Inc.; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

MotivIT PH Inc. in the Philippines seeks an IT Support Specialist to provide round-the-clock technical assistance, troubleshoot servers and networks, and deliver clear, professional communication to stakeholders.

The role requires strong English skills, a customer-focused mindset, and the ability to operate in a fast-paced environment. You will work on complex documents, coordinate with various teams, and maintain system health across desktop and server platforms, including SQL, Exchange, and

Qualifications

• Bachelor's degree in IT disciplines (non-degree holders with significant experience will also be considered).
• At least 3 years of recent computer, server, network troubleshooting experience.
• Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders.
• Communicate positively, professionally, and effectively to all customers, both verbally and in writing.
• Excellent English communication and confident presentation skills.
• Effective customer service skills.
• Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications.
• Physically and mentally fit, amenable to work on a night shift schedule.

Skills

English communication

Customer service

Documentation skills

Night shift

IT troubleshooting

Problem solving

Education

Bachelor's degree in IT

Tools

Microsoft SQL

Microsoft Exchange

SharePoint

Windows Server OS

Job description

• Bachelor's degree majoring in IT disciplines (non-degree holders with significant experience will also be considered).
• At least 3 years of recent computer, server, network troubleshooting experience.
• Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders.
• Communicate positively, professionally, and effectively to all customers, both verbally and in writing.
• Excellent English communication and confident presentation skills.
• Effective customer service skills.
• Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications.
• Physically and mentally fit, amenable to work on a night shift schedule.