Support Operations & Analytics Intern

Thales Group Philippines; Philippines; On-site; PHP 250,000 - 380,000; Full time

Job summary

Thales Group Philippines is seeking a detail-oriented Support Specialist to provide administrative support, generate reports, and prepare presentations for smooth support operations. The role involves data analysis, stakeholder communications, and proactive coordination with cross-functional teams.

The ideal candidate has a Bachelor's degree in Business Administration or a related field, strong Excel and PowerPoint skills, and excellent English communication.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience in administrative or support role, preferably in a technical support environment.
• Experience with report generation and data analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Excellent verbal and written communication skills in English.

Responsibilities

• Compile and analyze data to generate reports on support operations and customer satisfaction.
• Create and design presentations for internal and external stakeholders.
• Perform various administrative tasks to support the team and enhance productivity.
• Organize and manage tasks efficiently to ensure timely completion of projects.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Communicate updates and important information effectively.

Skills

Data analysis

Report generation

Presentation design

Microsoft Office

English communication

Customer service

Analytical thinking

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

Job description

Thales Group Philippines is seeking a detail-oriented Support Specialist to provide administrative support, generate reports, and prepare presentations for smooth support operations. The role involves data analysis, stakeholder communications, and proactive coordination with cross-functional teams.

The ideal candidate has a Bachelor's degree in Business Administration or a related field, strong Excel and PowerPoint skills, and excellent English communication.