Supply Chain & Logistics Specialist - Remote

Miss Amara; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A growing online retail company in Metro Manila seeks a Supply Chain & Logistics Specialist to streamline operations and enhance customer satisfaction. Responsibilities include managing orders, coordinating with suppliers, and overseeing freight logistics. The ideal candidate has e-commerce or logistics experience, strong organizational skills, and excellent communication abilities. Join a collaborative team making a real impact on customer experiences.

Qualifications

• Experience in e-commerce, order management, or logistics.
• Excellent spoken and written English communication skills.
• Confidence in working both independently and with a team.

Responsibilities

• Manage orders, returns, and inventory adjustments.
• Oversee international freight and customs clearance.
• Identify process gaps and suggest operational improvements.

Skills

E-commerce experience

Organizational skills

Attention to detail

Excellent communication skills

Proficiency with Google Sheets

Proficiency with MS Excel

Proactive mindset

Tools

Gmail

Cin7

Job description

We’re Growing! Join Us as a Supply Chain & Logistics Specialist

About Us

At Miss Amara, we’re reimagining the rug-buying experience through bold innovation, industry-first tech, and a customer-obsessed mindset. Since launching in 2014, we’ve grown fast, earning national recognition including AFR Fast 100 (2022), Best Retail Marketing and Best Medium Online Retailer at the National Retail Awards (2023), and Best Online Retail Marketing at the Australia Post ORIA Awards (2023). With free returns, free styling advice, and cutting-edge virtual tools, we’re changing the game, and loving every minute of it.

We Live By Our Values Every Day

• We care about people (our team, our customers, our partners, our manufacturers), the environment, what we sell, and how we sell it.
• Be transparent in our communication and always share a true picture of our business.
• Keep it simple in our systems, processes, and customer experience.
• Fast. Test. Learn. Adapt. to make quick, informed decisions and stay ahead.
• Best in Class in delivering an exceptional, uncomplicated journey to buying your dream rug online.

If you want to work in a team that blends high standards with genuine care, you’ll feel at home here.

The Role

We are looking for a Supply Chain & Logistics Specialist to join our team and keep operations running smoothly, from order management to freight coordination. Ensuring our customers enjoy a seamless experience from start to finish.

In this role, you’ll be at the heart of our operations, supporting daily tasks that directly impact customer satisfaction. You’ll work closely with suppliers, freight forwarders, warehouses, logistics partners, and internal teams to make sure orders are delivered on time and processes run seamlessly.

What You’ll Be Doing

• Act as a point of escalation for supply chain issues and resolve them quickly
• Manage orders, pre-orders, returns, and inventory adjustments
• Coordinate with the Customer Care team to ensure smooth pre-order updates and communications
• Partner with suppliers and product teams to secure carrier bookings and meet business goals
• Oversee international freight (air and sea), documentation, customs clearance, and shipment tracking
• Maintain clear communication with warehouses and carriers to prevent delays or extra fees
• Identify process gaps and suggest improvements to streamline daily operations
• Support the documentation and maintenance of Standard Operating Procedures (SOPs)
• Contribute to projects, system rollouts, and other initiatives to improve efficiency

What We’re Looking For

• Experience in e-commerce, order management, or logistics within a fast-paced environment
• Strong organisational skills and a sharp eye for detail
• Excellent written and spoken English communication skills
• Confidence working both independently and as part of a cross-functional team
• Proficiency with Google Sheets, MS Excel, and Gmail (experience with Cin7 or freight platforms is a plus)
• A proactive mindset and the ability to spot opportunities for efficiency

This is a great opportunity to be part of a collaborative and supportive team where your work makes a real impact on the customer experience.

If this sounds like you, we’d love to hear from you!