Supply and Capacity Planning Manager

Innodata Knowledge Services, Inc.; Philippines; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Innodata Knowledge Services, Inc. is seeking a strategic Supply & Capacity Planning Manager to ensure the right people, sites, vendors, and equipment align with project demand.

You will translate forecasts into workforce plans, capacity models, and actionable recommendations, partnering with Delivery, Production, Recruitment, Community, Vendor, Logistics, Finance, and Quality teams. The role focuses on forecasting, resource allocation, and scenario planning to optimize utilization while

Qualifications

• 5+ years of experience in workforce planning, capacity planning, supply planning, operations planning, resource forecasting, business analytics, or a related field.
• Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, Business, Statistics, Data Analytics, Economics, or a related discipline.
• Strong experience building forecasting models and capacity plans.
• Advanced analytical and quantitative skills with experience working with complex operational datasets.
• Strong understanding of workforce utilization, resource allocation, and operational planning.
• Ability to translate business demand into practical operational plans.
• Strong stakeholder management and communication skills with the ability to present recommendations to senior leaders.
• Strong business and financial acumen, particularly around operational costs, utilization, and resource trade-offs.

Responsibilities

• Develop short-, medium-, and long-term demand and capacity forecasts across workforce, participants, vendors, sites, and equipment.
• Translate client demand and business forecasts into actionable operational capacity plans.
• Build forecasting and resource allocation models to identify future requirements and capacity gaps.
• Develop workforce and headcount plans in partnership with Recruitment and Operations.
• Monitor workforce utilization, productivity, participant supply, vendor capacity, and operational readiness.
• Assess vendor capacity and develop contingency plans for potential supply shortages.
• Forecast participant requirements and identify recruitment or community supply gaps.
• Plan site and equipment capacity based on current and projected project demand.
• Develop dashboards and reports that provide leadership with visibility into demand, capacity, utilization, and operational risks.
• Conduct scenario planning and recommend mitigation strategies for capacity constraints.
• Provide data-driven recommendations that balance cost, quality, speed, capacity, and scalability.
• Support annual and quarterly operating plans and broader business growth initiatives.
• Serve as the central planning partner across operational teams to ensure resource readiness for current and future projects.

Skills

Advanced Excel

Power BI

PowerPoint

MS Teams/SharePoint

Education

Industrial Engineering

Operations Management

Supply Chain

Business

Statistics

Data Analytics

Economics

Tools

SQL

Tableau

Smartsheet

Airtable

Jira

Workforce Management Platforms

ERP and forecasting/planning systems

Job description

We are looking for a strategic and analytical Supply & Capacity Planning Manager to ensure we have the right people, participants, vendors, sites, and equipment to support our growing AI data collection operations.

This role serves as the link between business demand and operational capacity. You will translate project forecasts and pipeline requirements into workforce plans, supply strategies, capacity models, and actionable recommendations.

You will work closely with Delivery, Production, Recruitment, Community, Vendor, Logistics, Finance, and Quality teams to identify capacity gaps early, optimize resource utilization, and ensure projects are ready to launch.

What You'll Do

• Develop short-, medium-, and long-term demand and capacity forecasts across workforce, participants, vendors, sites, and equipment.
• Translate client demand and business forecasts into actionable operational capacity plans.
• Build forecasting and resource allocation models to identify future requirements and capacity gaps.
• Develop workforce and headcount plans in partnership with Recruitment and Operations.
• Monitor workforce utilization, productivity, participant supply, vendor capacity, and operational readiness.
• Assess vendor capacity and develop contingency plans for potential supply shortages.
• Forecast participant requirements and identify recruitment or community supply gaps.
• Plan site and equipment capacity based on current and projected project demand.
• Develop dashboards and reports that provide leadership with visibility into demand, capacity, utilization, and operational risks.
• Conduct scenario planning and recommend mitigation strategies for capacity constraints.
• Provide data-driven recommendations that balance cost, quality, speed, capacity, and scalability.
• Support annual and quarterly operating plans and broader business growth initiatives.
• Serve as the central planning partner across operational teams to ensure resource readiness for current and future projects.

What You Bring

• 5+ years of experience in workforce planning, capacity planning, supply planning, operations planning, resource forecasting, business analytics, or a related field.
• Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, Business, Statistics, Data Analytics, Economics, or a related discipline.
• Strong experience building forecasting models and capacity plans.
• Advanced analytical and quantitative skills with experience working with complex operational datasets.
• Strong understanding of workforce utilization, resource allocation, and operational planning.
• Ability to translate business demand into practical operational plans.
• Strong stakeholder management and communication skills with the ability to present recommendations to senior leaders.
• Strong business and financial acumen, particularly around operational costs, utilization, and resource trade-offs.

Technical Skills

Required:

• Advanced Microsoft Excel
• Power BI
• PowerPoint
• Microsoft Teams / SharePoint

Preferred:

• SQL
• Tableau
• Smartsheet
• Airtable
• Jira
• Workforce Management Platforms
• ERP and forecasting/planning systems

Preferred Experience

Experience in one or more of the following is an advantage:

• AI data collection or data annotation operations
• BPO or contact center workforce planning
• Gig workforce operations
• Supply chain or resource planning
• Vendor capacity management
• Global or multi-site operations
• High-growth service delivery environments
• Physical data collection programs
• Participant or community supply planning
• Equipment fleet or site capacity planning

Success in This Role

You will help the organization improve:

• Forecast accuracy
• Capacity utilization
• Workforce and participant fulfillment
• Vendor capacity coverage
• Equipment and site readiness
• Project launch readiness
• Capacity risk visibility and mitigation
• Resource efficiency and operational scalability

Our Commitment to Inclusion

At Innodata, we believe diverse perspectives create better solutions. We are committed to an inclusive workplace where people are respected, valued, and empowered to do their best work. We welcome candidates from diverse backgrounds and experiences.