Help Desk Supervisor
Posted today
Job Description
Educational Background
Graduate in any discipline. Basic computer knowledge required (MS-Office Applications). Proven ability to adapt to new tools by applying logical approach. Work experience as per the job grade.
Knowledge and Experience
- Excellent understanding of core HR Operations processes.
- Experience in leading teams managing Tier 1 HR helpdesk for UK, Europe or US.
Employees
- Experience in using Workflow / case management tools like ServiceNow.
Other requirements include good Excel and presentation skills, client and stakeholder management, and strong communication abilities.
Core Role Responsibilities
- Lead teams providing Tier HR helpdesk support to Employees, Line Managers, Vendors and 3rd parties.
- Team management, engagement and succession planning; ensure staffing as required.
- Financial and contract management; ensure policy compliance and SLA adherence.
- Drive data privacy compliance and provide governance data to clients.
- Gather insights from customers on workload spikes and forecast staffing accordingly.
Site Supervisor (Site Engineer)
Posted today
Job Description
Responsibilities:
- Participate in early project stages, ensure compliance with standards, and smooth project delivery.
- Develop construction plans and schedules, ensure safety, supervise construction process, control variations, and ensure cost-effectiveness.
- Resolve issues during construction and support successful store openings.
Requirements:
- Diploma or above in Civil Engineering/Construction Management or related fields.
- Minimum 3 years in construction project management; experience in retail/multinational firms preferred.
- CAD and MS Office proficiency; knowledge of MEP, HVAC, QA, regulations.
- Fluent in Chinese and local language.
- Willing to travel; strong attention to detail and communication skills.
Help Desk
Posted today
Job Description
We are hiring: Customer Care Support
Qualifications:
- Willing to work graveyard shift
- With or without experience
- Bachelor’s degree (any course)
- Willing to be assigned at BGC, Taguig
Job Type: Full-time
Help Desk Analyst
Posted today
Job Description
Company: IT BY DESIGN
Role Description
- Lifecycle management for client users: provisioning, configuring accounts (M365, Azure AD, AD), device management, and secure data handling.
- Technical support: Tier 1 and basic Tier 2; use PSA/RMM tools; document fixes; SOP/runbooks.
- System maintenance: monitor alerts, patching, antivirus checks, backups; health checks.
- Process improvement and project assistance: automation scripts; assist in migrations.
Qualifications
- Must be willing to work 100% onsite near BGC, Taguig; night shifts (8 PM – 5 AM Manila Time).
- Minimum 2 years in Service Desk/Help Desk support.
- Proficient in AD, O365, Windows, VPN; strong communication; experience supporting global clients.
- Strong documentation and client management skills.
Company Benefits as listed.
Help Desk Specialist
Posted today
Job Description
Work Set-Up: 100% onsite in BGC, Taguig
Role: Service Desk / Help Desk Specialist
What you’ll be doing
- Respond to and resolve IT support requests
- Diagnose hardware/software issues; provide first-line support; escalate when needed
- Document support activities; follow SOPs; collaborate cross-functionally
What we’re looking for
- Bachelor’s degree in any field; 18+ months service desk experience; HS with relevant experience acceptable
- Strong problem-solving and customer service skills; English proficiency
- Onsite in Alabang, Muntinlupa
Benefits list and notes on promotions and benefits included.
Help Desk Support
Posted today
Job Description
Location: Makati City
Role: Help Desk Support for Life Insurance, HMO/Medical, and Personal Accident Insurance
Key Responsibilities
- Handle inquiries on benefits, coverage, eligibility, claims; guide claim filing and updates
- Coordinate with providers and internal teams; escalate as needed
- Maintain employee insurance records and generate utilization reports
Qualifications
- Bachelor’s degree in Business/Admin or related field
- 1–2 years in help desk or benefits administration; familiarity with insurance is a plus
- Strong communication and MS Office skills; able to handle confidential information
Job Types: Full-time, Permanent; Benefits listed.