Supervisor- Local Telco Account (CEBU)

Conduent; Cebu City; On-site; USD 20,000 - 30,000; Full time

Job summary

A leading company in the technical support industry is seeking a managerial candidate who can supervise teams, manage performance appraisals, and ensure compliance with company policies. The ideal candidate will possess broad technical expertise, industry knowledge, and the ability to coach and deliver quality results.

Qualifications

• Ability to manage hiring and training actions.
• Experience in supervising business and technical support teams.
• Capability to evaluate and organize information effectively.

Responsibilities

• Delivers quality and compliance KPI reports.
• Coaches team members to enhance performance.
• Supervises daily tasks and organizes improvements.

Skills

Technical expertise

Industry knowledge

Coaching

Performance management

Problem solving

Job description

Job Track Description:

• Assists others in achieving goals.
• Broad technical expertise and industry knowledge.
• Ability to manage hiring and termination actions and training for multiple employees.
• Manages performance appraisals and pay reviews for team members.
• Accountable for functional, operational, and program management.

General Profile:

• Supervises daily tasks of the business, technical support and production teams
• Responsible for team results
• Works within established precedents and practices.
• Evaluates and organizes information to solve for problems and challenges
• Ability to work without supervision.

Responsibility Statements:

• Delivers quality, productivity, and compliance KPI reports.
• Coaches and gives feedback to team members to enhance performance.
• Shares processes and business updates with the team.
• Supervises the team to identify coaching opportunities.
• Recommends training interventions when necessary.
• Outlines best practices for associate growth and improvement.
• Performs other duties as assigned.
• Complies with all policies and standards.

Must be willing to work on-site