Supervisor II, Account Management

RELX; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global information analytics company is seeking an Inside Sales Supervisor to lead Account Managers and drive strategies for Tier5 accounts. The role involves managing a sales team to achieve targets, retaining customers, and identifying growth opportunities. Ideal candidates should have at least 2 years of leadership experience in sales, strong communication skills, and the ability to motivate teams. This role is based in Manila, Philippines.

Qualifications

• At least 2 years of leadership experience in sales.
• Strong sales background with knowledge of retention processes.
• Proven ability to manage underperformance.

Responsibilities

• Lead Account Managers supporting Tier5 accounts.
• Define and deliver commercial strategies.
• Manage and motivate the sales team.

Skills

Understanding of Inside Sales strategies

Team leadership experience

Strong written and verbal communication

Customer relationship management

Ability to motivate team members

Analytical skills

Education

Bachelor's/College Degree

Job description

Overview

The Inside Sales Supervisor will lead Account Managers supporting Tier5 accounts, delivering profitable growth and exceeding targets within a large volume of small customers in the assigned region. Responsibilities include retaining the customer base and renewing annual subscriptions aligned with business strategies, and growing the existing portfolio by identifying opportunities within the customer base and increasing ICIS value. The role also involves defining, developing, and delivering short- and long-term commercial strategies to address key market opportunities within the global Tier5 customer base, embedding customer-centricity and acting as a customer champion to drive insight and best practices across the organization.

We are looking for Inside Sales Supervisors in Manila, Philippines who can assist the Head of Global Inside Sales in achieving sales goals by implementing and executing sales strategies and by directing, developing, and motivating the sales team through ongoing performance coaching and counseling. This is a growth-minded role in a team tasked with shaping the world by connecting markets to optimise global resources.

Key Accountabilities

• Support the Head of Global Inside Sales in creating a high-performance Inside Sales function that differentiates ICIS via commercial excellence to retain the customer base, capture market share, and deliver customer value.
• Set, lead and deliver Inside Sales strategies within the assigned market that drive high retention and double-digit growth in the Tier5 account base.
• Execute a winning operating framework in which objectives, key metrics, tracking processes, and tools deliver cadence, momentum, and results for this large portfolio of small accounts.
• Responsible for exceeding financial and wider business objectives.
• Hire, lead, develop, inspire, and motivate the assigned Account Managers to deliver against individual and team objectives by role-modeling world-class behaviours and holding self and others to account.
• Effectively position the commercial importance of the Inside Sales function within the business globally through strong communication of key business information with relevant wider stakeholder groups.
• Increase both customer and employee satisfaction, engagement, mission impact, loyalty, innovation, and revenue.
• Develop a deep understanding of customer workflow, market trends, competitive activity, opportunities, and threats.
• Manage an existing book of business (renewing customers with existing contracts).
• Meet Sales Team Objectives including but not limited to: retention activities in advance; generate upsell opportunities and convert forecasted pipeline to sales.
• Collaborate with cross-functional partners to extend a positive customer experience.
• Other duties may be assigned.

Skills and Behaviours

• Strong understanding of Inside Sales/Account Management strategies handling an existing customer portfolio, preferably within a prominent organization using solution and consultative selling approaches.
• Experience leading a team supporting high-volume, low-value accounts through value-based, customer-centric buying methodologies and consistently exceeding objectives and financial goals.
• Deep knowledge of metrics and accountabilities within a Sales Contact Centre that drive excellence.
• Experience working cross-functionally to create high-performance organisations.
• Solid operational and performance management skills, including identifying, hiring, developing high-performing talent, and managing underperformance.
• Excellent written and verbal communication skills and the ability to collaborate, influence, and manage remotely across geographies and functions.
• Ensure best practice and sales governance and adherence to all relevant policies and procedures.
• Curious, willing to ask questions and challenge the status quo to improve customer, employee, and business outcomes.
• Driven, passionate, and motivated.

Qualifications

• Must possess at least a Bachelor's/College Degree in any field.
• Preferably at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling) or 2–3 years in a relevant sales leadership role.
• Must have strong sales experience (extensive knowledge of new sales and retention processes; ability to coach and motivate team members).
• Strong people and stakeholder relationship management skills.
• Excellent written and verbal communication skills and the ability to collaborate across all levels of the organization.
• Strong organizational, prioritization, and delegation skills.
• Proven problem-solving and analytical skills.

Additional Requirements for Internal Candidates

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must have a Successful or above rating in the last Enabling Performance cycle

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