Supervisor Applications Support

Dexcom Philippines; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Comprehensive benefits program

Growth opportunities on a global scale

Career development through in-house学习/

Tuition reimbursement

Dexcom community and recognition

Job summary

Dexcom Philippines is seeking a Senior Manager of Application Support to lead a team delivering enterprise application support, incident resolution, and system maintenance across the business. You will drive improvements, mentor staff, and ensure reliable services.

Work with IT and external vendors, govern processes, develop integration skills, and push continuous service enhancements while maintaining strong customer focus and operational stability.

Qualifications

• Bachelor’s degree in IT, CS, or related field; advanced degree or certifications preferred.
• Proven leadership in application support or IT operations.
• Strong leadership, communication, and problem-solving skills.
• Experience with vendor management and contract negotiation.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of application support specialists with mentorship and guidance.
• Oversee day-to-day support for enterprise applications, incident resolution, and inquiries.
• Implement best practices for incident and change management.
• Collaborate with IT and business stakeholders to improve systems and scalability.
• Develop team skills in integration technologies and support processes.

Skills

Leadership

Team management

Application support

Incident management

Vendor management

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Advanced degree or relevant certifications preferred

Tools

ITSM tools

Enterprise applications

Job description

Job Description:

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

Where You Come In

• Team Leadership:
• Lead and manage a team of application support specialists, providing guidance, mentorship, and support to ensure the team's effectiveness and productivity.
• Foster a collaborative and positive work environment conducive to achieving departmental goals and objectives.
• Application Support:
• Oversee the day-to-day support activities for all enterprise applications, including troubleshooting issues, resolving user inquiries, and ensuring timely incident resolution.
• Implement best practices for application support processes, including incident management, problem resolution, and change management.
• System Maintenance and Optimization:
• Collaborate with IT teams and business stakeholders to identify opportunities for system improvements, enhancements, and optimizations.
• Develop and implement strategies to ensure the stability, reliability, and scalability of application systems.
• People Management:
• Manage direct reports’ career and performance assessments and improvements.
• Develop team skills in integration technologies and support processes.
• Process Improvement:
• Collaborate with the team to identify automation opportunities to reduce manual effort.
• Drive continuous service improvement initiatives.

What Makes You Successful

• Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications preferred.
• Proven experience in a leadership role within application support or IT operations.
• Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
• In-depth knowledge of enterprise applications, including troubleshooting methodologies, incident management processes, and change management practices.
• Experience working with third-party vendors and service providers, with a focus on vendor management and contract negotiation.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 0-5%

Experience And Education Requirements

• Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Requires a degree in a technical discipline
• Informal management/ team lead experience

AI in Hiring Notice:

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomPhilippines