Subscriber Engagement Specialist (Hybrid)

The Financial Times Ltd; Manila; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Generous annual leave

Medical cover

Parental leave

Job summary

The Financial Times is hiring a Subscriber Engagement Advisor to connect with FT subscribers 1:1, delivering a personalised, premium experience and helping readers maximise the benefits of their subscription. You will engage across the reader lifecycle within the Customer Experience & Lifecycle Marketing team.

You will inform subscribers about products and services, drive conversions, and support retention, while staying aligned with FT content and journalists to maintain high-quality

Qualifications

• Candidates should have customer-facing experience (e.g., sales, outbound calls).
• Ability to build rapport and guide customers through a digital product.
• Strong, proactive questioning and active listening.

Responsibilities

• Engage FT subscribers at all seniority levels to inform them of products and services via outbound calls.
• Help readers maximise trial/subscription benefits and drive conversion & retention by guiding them through FT.com.
• Develop knowledge of content, tools, features and live events across FT platforms.

Skills

Customer-facing experience

Verbal communication

Written communication

Curiosity

Time management

Reading FT content

Job description

The Financial Times is hiring a Subscriber Engagement Advisor to connect with FT subscribers 1:1, delivering a personalised, premium experience and helping readers maximise the benefits of their subscription. You will engage across the reader lifecycle within the Customer Experience & Lifecycle Marketing team.

You will inform subscribers about products and services, drive conversions, and support retention, while staying aligned with FT content and journalists to maintain high-quality