Hybrid Customer Experience Executive – Global Events

Financial Advisor IQ; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid work

Medical cover

Parental leave

Gym membership

Job summary

Financial Times is seeking a Customer Experience Executive to support FT Live's global events. You will deliver high-quality customer support primarily by email and phone, helping delegates with registrations, bookings, payments, refunds and enquiries, ensuring a smooth journey.

You'll collaborate with Events, Finance and IT teams to resolve issues, uphold GDPR, VAT and sanctions rules, and contribute to system improvements.

Qualifications

• Minimum 2 years in a customer services or customer-facing admin environment.
• Able to work with minimum supervision to strict deadlines.
• Strong numerical skills and attention to detail.
• Excellent written and spoken English communication.

Responsibilities

• Respond to customer emails and phone calls in accordance with SLA’s.
• Support delegates through their booking process.
• Process cancellations & refunds.
• Liaise with customers and the finance department on account queries.
• Raise inconsistencies and technical issues.
• Ensure GDPR, Trade Sanctions and VAT compliance.
• Work with tech and IT for system improvements.
• Evolve to closing sponsorship orders and adhoc tasks post-migration.

Skills

Customer service

Attention to detail

G Suite

Data entry

Communication

Multi-tasking

Tools

CRM systems

Registration systems

Office suite

Job description

Financial Times is seeking a Customer Experience Executive to support FT Live's global events. You will deliver high-quality customer support primarily by email and phone, helping delegates with registrations, bookings, payments, refunds and enquiries, ensuring a smooth journey.

You'll collaborate with Events, Finance and IT teams to resolve issues, uphold GDPR, VAT and sanctions rules, and contribute to system improvements.