Strategic Workforce Forecasting & Scheduling Analyst

Alta Resources; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Alta Resources is seeking a Workforce Management professional to optimize forecasting, staffing, and schedule adherence across client programs. The role collaborates with Program Directors to assess absences, call volumes, and staffing impact, while maintaining multiple databases for analytics and operations.

Ideal candidates will have 2+ years in a call center, with strong English communication and a solid grasp of Aspect eWorkforce Management and Excel.

Qualifications

• Bachelor's degree required.
• At least 2 years of call center experience.
• Experience with Aspect eWorkforce Management preferred.
• Exceptional written and verbal English communication skills.

Responsibilities

• Provides daily forecasts and schedules for assigned teams.
• Works with teams to integrate Aspect eWorkforce Management solutions.
• Provides hiring needs analysis to client teams.
• Provides proactive staffing recommendations based on metrics.
• Enters staffing exceptions into Excel daily or weekly.
• Updates balances in Aspect eWorkforce Management bi-weekly.
• Updates workforce metric tracking spreadsheets for client teams.
• Updates daily call volume and time data in Aspect eWorkforce Management.

Skills

English fluency

Analytical skills

Time management

Strong communicator

Education

Bachelor's degree

Tools

Aspect eWorkforce Management

Excel

MS Word/Outlook

Job description

Alta Resources is seeking a Workforce Management professional to optimize forecasting, staffing, and schedule adherence across client programs. The role collaborates with Program Directors to assess absences, call volumes, and staffing impact, while maintaining multiple databases for analytics and operations.

Ideal candidates will have 2+ years in a call center, with strong English communication and a solid grasp of Aspect eWorkforce Management and Excel.