Strategic Portfolio Success Manager

Damstra Technology; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Benefits at Ideagen

Job summary

Ideagen is seeking a Portfolio Success Manager in Clark Freeport Zone, Philippines, to manage a CSP portfolio and drive value for strategic customers. You will build trusted relationships with stakeholders up to the C-suite, and lead tailored success plans aligned to business objectives.

Join a hybrid, full-time Customer Success team and collaborate with Sales, Support, and Product to ensure renewal, expansion, and optimal delivery.

Qualifications

• 6–8 years in Customer Success, Account Management, or Professional Services in SaaS.
• Experience managing complex enterprise accounts with retention and growth.
• Ability to engage and influence senior stakeholders.
• Proficiency with Gainsight and Salesforce for strategic planning.
• Strong SaaS metrics knowledge: ARR, GRR, NRR, churn.
• Excellent communication and relationship-building skills.
• Degree in business/technology; MBA preferred.

Responsibilities

• Own a portfolio of CSP accounts and build trusted executive relationships.
• Develop and execute tailored Customer Success Plans aligned to objectives.
• Lead Executive Business Reviews (EBRs) and QBRs with senior stakeholders.
• Monitor account health via Gainsight; identify risks and mitigate.
• Collaborate with Sales to renew, expand, upsell within CSP portfolio.
• Coordinate with Support and Product to ensure delivery and issue resolution.
• Advocate for product improvements based on customer feedback.
• Maintain accurate account records and health updates in Gainsight/SF.
• Contribute to CSP best-practice frameworks.
• Achieve KPIs: GRR, NRR, CSAT, NPS, expansion revenue.

Skills

Customer Success

Account Management

Gainsight

Salesforce

SaaS metrics

Project management

Executive presence

Stakeholder management

Communication skills

Education

Bachelor's degree in business/Technology

MBA (advantage)

Tools

Gainsight

Salesforce

Job description

Ideagen is seeking a Portfolio Success Manager in Clark Freeport Zone, Philippines, to manage a CSP portfolio and drive value for strategic customers. You will build trusted relationships with stakeholders up to the C-suite, and lead tailored success plans aligned to business objectives.

Join a hybrid, full-time Customer Success team and collaborate with Sales, Support, and Product to ensure renewal, expansion, and optimal delivery.