Enterprise Portfolio Success Manager Growth & Renewal

Ideagen Plc.; Mabalacat; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Job summary

Ideagen is seeking a Portfolio Success Manager in the Clark Freeport Zone, Pampanga, Philippines. You will own a CSP portfolio, build trusted relationships up to C-suite, and drive adoption and renewal opportunities in a hybrid, full-time role.

You will lead executive reviews, monitor health in Gainsight and Salesforce, collaborate with Sales and Support, and contribute to best-practice CSP frameworks while targeting key metrics like GRR, NRR, CSAT, and NPS.

Qualifications

• Experience in Customer Success, Account Management, or Professional Services in SaaS.
• Proven ability to manage complex enterprise accounts with growth outcomes.
• Strong executive presence and stakeholder influence.
• Experience with Gainsight and Salesforce for health management and planning.
• Solid commercial understanding of SaaS metrics (ARR, GRR, NRR, churn).

Responsibilities

• Own a portfolio of CSP accounts as the primary strategic contact.
• Develop and execute tailored Customer Success Plans for each customer.
• Lead EBRs and QBRs with senior customer stakeholders.
• Monitor account health via Gainsight and mitigate risks.
• Collaborate with Sales for renewals, expansion, and upsell opportunities.
• Coordinate with Support and Product to ensure delivery and resolution.
• Advocate for product enhancements based on customer feedback.
• Maintain accurate records in Gainsight and Salesforce.
• Contribute to CSP account management frameworks.
• Achieve KPIs including GRR, NRR, CSAT, NPS, and expansion revenue.

Skills

Gainsight

Salesforce

Enterprise account management

SaaS metrics (ARR, GRR, NRR, churn)

Project management

Relationship building

Executive stakeholder engagement

Education

Bachelor's degree

Tools

Gainsight

Salesforce

Job description

Ideagen is seeking a Portfolio Success Manager in the Clark Freeport Zone, Pampanga, Philippines. You will own a CSP portfolio, build trusted relationships up to C-suite, and drive adoption and renewal opportunities in a hybrid, full-time role.

You will lead executive reviews, monitor health in Gainsight and Salesforce, collaborate with Sales and Support, and contribute to best-practice CSP frameworks while targeting key metrics like GRR, NRR, CSAT, and NPS.