Strategic Deal & Service Delivery Analyst
SupportNinja
14 days+
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Benefits offered by this job
Job summary
A leading outsourcing company in the Philippines seeks a Service Delivery Solutions Analyst to evaluate operational solutions and collaborate across teams to ensure alignment with service delivery capabilities. This hybrid role requires a degree in Business or Operations and 2+ years of relevant experience. Key responsibilities include supporting deal reviews, validating assumptions, and improving long-term account health. The company offers competitive compensation and a supportive work environment.
Qualifications
- Minimum of 2 years of experience in outsourcing operations or a related role.
- Basic understanding of contact center KPIs and service delivery metrics.
- Strong ability to collaborate cross-functionally.
Responsibilities
- Support the review of Sales-submitted Deal Reviews in CRM.
- Assist in validating deal assumptions related to workforce availability.
- Collaborate with various teams to gather deal information.
Skills
Analytical skills
Organizational skills
Communication skills
Collaboration
Education
Bachelor’s degree in Business, Operations, or related field
Tools
CRM systems (HubSpot, Salesforce)
Microsoft Excel
Google Sheets
Job description
A leading outsourcing company in the Philippines seeks a Service Delivery Solutions Analyst to evaluate operational solutions and collaborate across teams to ensure alignment with service delivery capabilities. This hybrid role requires a degree in Business or Operations and 2+ years of relevant experience. Key responsibilities include supporting deal reviews, validating assumptions, and improving long-term account health. The company offers competitive compensation and a supportive work environment.
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