Senior Call Center Operations Leader: Growth & Excellence

iQor, Inc.; Talisay; On-site; PHP 480,000 - 720,000; Full time

Job summary

iQor, Inc. in Philippines seeks a Call Center Supervisor to organize and direct the day-to-day call center operations, guiding supervisors and driving productivity.

You will analyze call-center statistics and lead continuous improvement initiatives to meet service levels and cost targets. The role requires 5+ years in call centers across collections, sales, customer service, or tech support, plus at least 2 years in supervising staff.

Qualifications

• 5+ years of call center experience in collections/sales/customer service/technical support.
• 2+ years of experience managing supervisors.

Responsibilities

• Directs day-to-day call center operations and guides supervisors in their duties.
• Plans resources and capacity to maximize productivity across teams.
• Monitors performance, conducts audits, and drives quality improvements.
• Leads recruitment, training, scheduling, and coaching of staff.
• Aims to reduce costs and improve service levels.

Skills

Call center experience

Supervisory management

Education

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent

Job description

iQor, Inc. in Philippines seeks a Call Center Supervisor to organize and direct the day-to-day call center operations, guiding supervisors and driving productivity.

You will analyze call-center statistics and lead continuous improvement initiatives to meet service levels and cost targets. The role requires 5+ years in call centers across collections, sales, customer service, or tech support, plus at least 2 years in supervising staff.