Store Team Lead - Hardware & Tools

Trade Mate Distribution Inc.; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Trade Mate Distribution Inc. in Quezon City, Metro Manila, Philippines is seeking an experienced Store Supervisor to oversee daily store operations and lead a team. The role focuses on delivering excellent customer service, driving sales, and maintaining stock levels.

The ideal candidate has 1–2 years in retail (preferably hardware/power tools), strong communication, and leadership abilities. Shift work including weekends/holidays is required; we value hands-on supervision and KPI achievement.

Qualifications

• 1–2 years of retail experience, preferably in hardware or power tools.
• Leadership experience is an advantage.
• Good communication and customer service skills.
• Ability to supervise a team and run daily store operations.
• Basic knowledge of inventory management and stock control.
• Willing to work shifting schedules, weekends and holidays.

Responsibilities

• Oversee day-to-day store activities to ensure smooth operations.
• Monitor opening and closing procedures.
• Guide, support, and supervise store staff during shifts.
• Assign tasks and ensure responsibilities are completed properly.
• Drive sales performance and assist the team in achieving KPIs.
• Provide product knowledge support, especially for hardware and power tools.
• Ensure excellent customer service at all times.
• Handle customer concerns, complaints, and escalations professionally.
• Oversee inventory and store upkeep by managing stock movement, ensuring proper product display, and maintaining cleanliness and safety standards.
• Ensure company policies and procedures are followed by all team members.

Skills

Retail experience

Leadership experience

Customer service

Team supervision

Inventory management

Shift work

Job description

Trade Mate Distribution Inc. in Quezon City, Metro Manila, Philippines is seeking an experienced Store Supervisor to oversee daily store operations and lead a team. The role focuses on delivering excellent customer service, driving sales, and maintaining stock levels.

The ideal candidate has 1–2 years in retail (preferably hardware/power tools), strong communication, and leadership abilities. Shift work including weekends/holidays is required; we value hands-on supervision and KPI achievement.