Store Supervisor - Manila (Taft & Espana)

Buscojobs; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job description

Job Summary

Inviting applications for the role of Process Developer, Customer Service. In this role, you will support customers in English via calls and emails.

Genpact – Process Developer, Customer Care (Multiple Listings)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our teams implement data, technology, and AI to create tomorrow, today. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information
• Support customer inquiries with empathy regarding financial products and services in an efficient and timely manner
• Resolve customer issues and concerns in a professional and efficient manner
• Maintain accurate records of customer interactions and resolutions
• Effectively communicate solutions and recommendations to clients
• Stay up to date with product and service offerings to provide accurate information to customers
• Meet or exceed established performance metrics, such as response time and customer satisfaction
• Meet or exceed quality assurance targets
• Client Account Management to drive client advocacy

Qualifications

Minimum Qualifications

• High School or Senior High School Graduate
• Customer service experience, preferably in financial services
• Strong written and verbal communication skills
• Strong numeracy and problem-solving skills
• Ability to work in a fast-paced environment with high volume inquiries
• Strong attention to detail and ability to maintain accurate records
• Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting)
• Decision making / critical thinking

Why Genpact?

• Be a transformation leader – work at the cutting edge of AI, automation, and digital innovation
• Make an impact – drive change for global enterprises
• Accelerate your career – hands-on experience, mentorship, and continuous learning
• Work with 140,000+ colleagues who push boundaries daily
• Values-driven culture – integrity, inclusion, and customer focus

Genpact is committed to a dynamic work environment and does not charge applicants to process job applications. Scams to pay for starter kits or training are not legitimate.

Other Listings

The postings above include multiple Customer Service roles in Manila, Pasig, Taguig, and Makati with varying responsibilities and qualifications. Each listing reflects company-specific requirements and benefits. If you are interested, please apply to the specific role and location shown in the posting.