Store Manager (Trinoma)

adidas; Quezon City; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A leading sports brand is seeking an experienced Store Manager in Quezon City to drive profitability and enhance customer experience. The role includes leading a team, managing store performance, and ensuring compliance with company policies. Candidates should have significant retail experience and a related college degree, alongside strong communication skills and a passion for sports.

Qualifications

• Minimum 18 months in customer-focused retail, with 24 months in Store Management.
• Good verbal communication skills.
• Basic proficiency in MS Office applications.

Responsibilities

• Drives store profitability and manages resources to enhance customer experience.
• Leads recruitment, training, and performance management of the store team.
• Ensures compliance with policies and drives continuous improvement.

Skills

Commercial focus

Customer service management

Team motivation

Performance analysis

Loss prevention

Education

Related College degree

Tools

MS Office Applications

Job description

Purpose/Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations

Accountabilities

Primary Responsibility

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions

• Has a working knowledge of the Profit and Loss Statement and the store KPI’s and makes commercial decisions based on sound financial judgment

• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success

• Understands the behaviour and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer

• Actively monitors customer satisfaction and feedback systems to drive continuous improvement

• Leads service by example and ensures highly visible and effective customer service management at all times

• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity

• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories

• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store

• Ensures store team compliance with all store policies and procedures

• Drives continuous improvement in stockroom processing and replenishment procedures

• Minimizes loss by ensuring all loss prevention procedures are followed

• Provides suggestions and ideas on ways to improve systems and processes

• Manages the recruitment, on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to

• Works with the Manager, Retail to identify strong performers with potential for growth along the Retail Field Career Ladder

• Creates a high-performance culture in his/her store by setting clear expectations and targets, analysing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance

• Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance

• Actively collaborates and shares best practices to drive team performance

• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

• Amenable to work with store location across Metro Manila (BGC, Makati, Quezon City, Pasay City)

Compliances

• To observe both global and local policies and procedures in all dealings.

• Support APAC changes and directions.

• Perform other tasks as may be assigned from time to time

Professional background/ Experience

• Functional: Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 24 months of Store Management responsibility. Intermediate numeracy and literacy and advanced verbal communication skills

• Industry: Apparel/ fashion/ FW or FMCG Retail

• Exposure: Sports

• Education: Related College degree

• Technology: Basic in MS Office Applications; Word, Excel, Power Point; and Outlook

• Language Skills: Good command in oral and written English & Filipino