Store Manager (Surigao City)

One Food Group; Surigao City; On-site; PHP 250,000 - 350,000; Full time

Job summary

A leading restaurant group is seeking a dedicated support role in restaurant operations. You'll assist in managing daily activities, ensuring customer satisfaction, and developing staff. This role is critical in achieving sales targets while maintaining high operational standards in a dynamic environment.

Qualifications

• Experience in restaurant operations or management roles preferred.
• Strong customer service and team leadership abilities.
• Ability to manage financial aspects and maintain standards.

Responsibilities

• Assist in overall store operations, ensuring efficiency and quality.
• Support in staff recruitment, training, and performance evaluation.
• Help in achieving sales targets and managing financials.

Skills

Customer Service

Team Development

Crisis Management

Financial Management

Job description

Key Responsibilities:

Support in Overall Store Operations:
- Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence.
- Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.

Customer Satisfaction:
- Address and resolve customer complaints and feedback in a timely and effective manner.
- Ensure that customer service standards are met or exceeded, contributing to a positive dining experience.

People Development:
- Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors.
- Assist in conducting performance evaluations and providing feedback and coaching to team members.
- Help foster a positive and productive work environment.

Sales and Profitability Targets:
- Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics.
- Contribute to financial management, including monitoring expenses and implementing cost-control measures.

Marketing and Promotional Strategies:
- Assist in executing marketing plans and promotional activities developed by the RGM.
- Participate in organizing and implementing store events and promotions to drive customer engagement and sales.

Financial Management:
- Help manage store financials, including cash handling, inventory management, and expense tracking.
- Assist in preparing financial reports and analyzing performance data to support decision-making.

Crisis Management:
- Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies.
- Act as a point of contact for resolving operational problems and ensuring continuity of service.

Standards and Compliance:
- Ensure that the restaurant maintains high standards in food quality, service, health, and safety.
- Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards.

Store Events and Activities:
- Assist in planning and executing in-store events, promotions, and activities.
- Collaborate with the GM and other departments to ensure successful implementation of events and activities.