Store Manager (Kenangan Coffee - MOA)

Fredley Group of Companies; Quezon; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

13th Month Pay

Night Differential

Paid training

Government Mandated Benefits

Pay Raise

15 Paid Leaves

Direct hire

Job summary

Fredley Group of Companies is seeking a Store Manager to lead a team of store staff, oversee daily operations, manage inventory, and drive sales while ensuring top quality and adherence to health standards. The role emphasizes training, customer service excellence, and cost control in a busy retail/food service setting.

Ideal candidates will have supervisory experience, strong leadership, excellent communication, and a customer-focused mindset, with flexibility for varied hours including

Qualifications

• Bachelor's degree in business or related field is a plus.
• Previous supervisory or management experience in a retail or food service environment is preferred.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.
• Enthusiasm for Kenangan Coffee and its products.

Responsibilities

• Team Management: supervise and lead a team of store staff including baristas and cashier personnel.
• Customer Service: ensure outstanding service and handle inquiries, concerns, and complaints.
• Store Operations: oversee daily procedures, inventory, stock checks, and budgeting.
• Sales and Marketing: set and achieve KPIs, implement promotions, participate in local marketing.
• Quality Control: ensure products meet quality and presentation standards; conduct checks.
• Health and Safety Compliance: maintain a safe, clean working environment and follow health regulations.

Skills

Team leadership

Customer service

Store operations

Sales & marketing

Quality control

Health & safety

Inventory management

Budgeting

Training

Communication

Education

Bachelor's degree in business

Tools

POS systems

Inventory software

MS Excel

Job description

About Fredley Group of Companies

We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll and Kenangan Coffee.

Job Description

• **Team Management:**
• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive and motivated work environment by promoting teamwork and staff development.
• **Customer Service:**
• Ensure that customers receive outstanding service by maintaining high standards of product quality and presentation.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Train and coach staff in providing exceptional customer experiences.
• **Store Operations:**
• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain sufficient stock.
• Monitor and control operational costs to meet budgetary goals.
• **Sales and Marketing:**
• Set and achieve sales targets and key performance indicators (KPIs).
• Implement sales strategies and promotions to drive revenue growth.
• Participate in local marketing initiatives to attract and retain customers.
• **Quality Control:**
• Ensure that all products are prepared and served according to Macao Imperial Tea's quality and presentation standards.
• Conduct quality checks on ingredients, equipment, and finished products.
• **Health and Safety Compliance:**
• Maintain a safe and clean working environment by enforcing hygiene and safety standards.
• Adhere to local health regulations and food safety guidelines.
• Bachelor's degree in business or related field is a plus.
• Previous supervisory or management experience in a retail or food service environment is preferred.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.
• Enthusiasm for the Kenangan Coffee and its products.

Additional Information

• Government Mandated Benefits
• Pay Raise
• 13th Month Pay
• 15 Paid Leaves
• Night Differential
• Paid training
• Direct hire