Store Manager (Kenangan Coffee - Dapitan, Manila)

Fredley Group of Companies; Manila; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A leading food and restaurant service company based in the Philippines is seeking a Store Manager. The role involves supervising staff, ensuring high-quality customer service, managing store operations, and achieving sales targets. Candidates should have a background in business, strong leadership skills, and a customer-focused mindset. This position offers competitive benefits, including government-mandated perks and overtime pay.

Benefits

Government Mandated Benefits

Pay Raise

13th Month Pay

Overtime Pay

Holiday Pay

Night Differential

Qualifications

• Previous supervisory or management experience in a retail or food service environment is preferred.
• Flexibility in working hours, including evenings and weekends.
• Knowledge of food safety regulations and health standards.

Responsibilities

• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Ensure that customers receive outstanding service.
• Oversee daily store operations, including opening and closing procedures.
• Set and achieve sales targets and key performance indicators (KPIs).
• Maintain a safe and clean working environment.

Skills

Excellent interpersonal and communication skills

Strong leadership abilities

Customer-focused mindset

Basic math skills

Education

Bachelor's degree in business or related field

Job description

Overview

We are a food and restaurant service established in 2014 by one of the youngest entrepreneurs in the Philippines, Avin Ong. We are a Philippine-based master franchise of more than 205 restaurants and cafes nationwide. These brands include Macao Imperial Tea, New York Fries and Dips, Nabe Japanese Izakaya and Hotpot, Mitasu Yakiniku, Liang Crispy Roll and Kenangan Coffee. For more details, please check our website at www.fredleygroup.com and follow us on our LinkedIn page at https://www.linkedin.com/company/fredley-group-of-companies/.

Job Description

Responsibilities

• Team Management: Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive and motivated work environment by promoting teamwork and staff development.
• Customer Service: Ensure that customers receive outstanding service by maintaining high standards of product quality and presentation.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Train and coach staff in providing exceptional customer experiences.
• Store Operations: Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain sufficient stock.
• Monitor and control operational costs to meet budgetary goals.
• Sales and Marketing: Set and achieve sales targets and key performance indicators (KPIs).
• Implement sales strategies and promotions to drive revenue growth.
• Participate in local marketing initiatives to attract and retain customers.
• Quality Control: Ensure that all products are prepared and served according to Macao Imperial Tea's quality and presentation standards.
• Conduct quality checks on ingredients, equipment, and finished products.
• Health and Safety Compliance: Maintain a safe and clean working environment by enforcing hygiene and safety standards.
• Adhere to local health regulations and food safety guidelines.

Qualifications

• Bachelor's degree in business or related field is a plus.
• Previous supervisory or management experience in a retail or food service environment is preferred.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.
• Enthusiasm for the Kenangan Coffee and its products.

Benefits

• Government Mandated Benefits
• Pay Raise
• 13th Month Pay
• Overtime Pay
• Holiday Pay
• Night Differential

What to do next

For this role, please submit your resume. There would be an initial screening from our Talent Acquisition Team and a final interview with the Area Manager. Please do take note that we will only reach out to candidate/s who passed our paper screening. Send your application now or refer a candidate to us! Thank you very much!