Store Leader: Customer Experience & Team Growth

Fredley Group of Companies; Manila; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Pay Raise

13th Month Pay

Holiday pay

15 Paid Leaves

Night differential

Job summary

Fredley Group of Companies in Manila is seeking a Store Manager to lead store staff, ensure outstanding customer service, and oversee daily operations. You will manage inventory, implement sales strategies, and uphold food safety and quality standards across Macao Imperial Tea locations.

The role requires strong leadership, excellent interpersonal skills, and flexibility to work evenings and weekends. Join a dynamic team driving revenue growth while maintaining high product quality.

Qualifications

• Bachelor's degree in business or related field is a plus.
• Previous supervisory or management experience in retail or food service is preferred.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with the capacity to motivate and mentor a team.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Basic math skills and the ability to manage inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Flexibility in working hours, including evenings and weekends.
• Enthusiasm for the Kenangan Coffee and its products.

Responsibilities

• Supervise and lead a team of store staff, including baristas and cashier personnel.
• Create work schedules, assign tasks, and provide training to new employees.
• Foster a positive and motivated work environment by promoting teamwork and staff development.
• Ensure that customers receive outstanding service by maintaining high standards of product quality and presentation.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Train and coach staff in providing exceptional customer experiences.
• Oversee daily store operations, including opening and closing procedures.
• Manage inventory levels, conduct regular stock checks, and place orders as needed to maintain sufficient stock.
• Monitor and control operational costs to meet budgetary goals.
• Set and achieve sales targets and KPIs.
• Implement sales strategies and promotions to drive revenue growth.
• Participate in local marketing initiatives to attract and retain customers.
• Ensure that all products are prepared and served according to Macao Imperial Tea's quality and presentation standards.
• Conduct quality checks on ingredients, equipment, and finished products.
• Maintain a safe and clean working environment by enforcing hygiene and safety standards.
• Adhere to local health regulations and food safety guidelines.

Skills

Leadership

Communication

Customer Service

Inventory Management

Budgeting

Food Safety Knowledge

Team Mentoring

Problem Solving

Education

Bachelor's degree in business or related field

Job description

Fredley Group of Companies in Manila is seeking a Store Manager to lead store staff, ensure outstanding customer service, and oversee daily operations. You will manage inventory, implement sales strategies, and uphold food safety and quality standards across Macao Imperial Tea locations.

The role requires strong leadership, excellent interpersonal skills, and flexibility to work evenings and weekends. Join a dynamic team driving revenue growth while maintaining high product quality.