Store Head

Mariwasa Siam Ceramics, Inc.; General Mariano Alvarez; On-site; PHP 391,000 - 614,000; Full time

Job summary

Mariwasa Siam Ceramics, Inc. seeks a Store Manager in Cavite to lead sales teams, deliver excellent customer service, and ensure store compliance and efficiency.

The role focuses on coaching staff, managing inventory, and implementing promotional displays to optimize customer experience and business results.

Qualifications

• 3+ years of store manager experience.
• Graduate of Business Administration or equivalent.
• Excellent communication and interpersonal skills.
• Product knowledge and ability to provide reliable product information.
• Ability to create an ideal customer experience and prioritize urgent tasks.

Responsibilities

• Listen to and understand customer feedback.
• Utilize network to deliver the right solutions.
• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the sales team to meet sales objectives by training and mentoring staff.
• Respond to customer complaints and concerns professionally; ensure health and safety compliance.
• Develop and arrange promotional material and in-store displays.
• Monitor inventory levels.
• Create employee schedules and assign duties; verify execution across stores.

Skills

Customer service excellence

Communication skills

Leadership

Sales and negotiation

Problem solving

Education

Business Administration or equivalent

Job description

About the role

A store management position responsible for delivering excellent customer service, leading sales teams, and ensuring store compliance and operational efficiency.

Key responsibilities

• Listen to and understand customer feedback
• Utilize network to deliver the right solutions
• Deliver excellent service to ensure high levels of customer satisfaction
• Motivate the sales team to meet sales objectives by training and mentoring staff
• Respond to customer complaints and concerns in a professional mannerEnsure store compliance with health and safety regulations
• Develop and arrange promotional material and in-store displays
• Monitor inventory levels
• Create employee schedules, assign schedules and responsibilities to employees, and check to see if these responsibilities and assignments are carried through the stores

About you

• Graduate of Business Administration or equivalent
• At least 3 years work experience as a store manager
• Excellent communication and interpersonal skills
• Product knowledge and ability to give reliable product information to customers
• Knowledge and ability in selling and negotiation
• Strong leadership and customer management abilities
• Customer service oriented with in-depth knowledge of basic business management processes
• Ability to provide effective solutions to customers
• Ability to create ideal customer experience
• Ability to prioritize urgent tasks