START ASAP | Technical Support - Voice Account

iOPEX Technologies; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in technical support is looking for a Technical Support Specialist to provide exceptional service to customers. The role requires at least 1 year of experience in voice support, excellent communication skills, and a willingness to work onsite in BGC, Taguig on a shifting schedule. Candidates will provide technical support, collaborate with colleagues, and ensure timely issue resolution.

Qualifications

• At least 1 year of VOICE Technical support experience in a BPO industry.
• Excellent communication skills.
• Willingness to work onsite on a night/shifting schedule.

Responsibilities

• Provide technical support and issue resolution to customers via email or remote session.
• Collaborate with peers and internal tools for solutions.
• Reproduce issues in-house and respond timely to customer inquiries.

Skills

Communication skills

Job description

JOIN OUR Technical Support Specialist team NOW!

Requirements:

• Should have at least 1 year of VOICE Technical support experience in a BPO industry

• Excellent communication skills

• Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

Job Description:

• Provide technical support and issue resolution to our customers through ongoing issue triaging via email or remote web session

• Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers

• Reproduce issues in-house and respond to customers in a timely manner

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://forms.gle/XGMaZyXb7gjySzLw7

• Send a message to 09178563325 (JAMIE)

  our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig