START ASAP: SPANISH CONTENT MODERATOR | NON VOICE | PIONEER TEAM

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading technology solutions provider in Taguig is seeking a Customer Service Representative fluent in Spanish and English. You'll handle customer inquiries, utilize AI tools, and provide tailored solutions. The ideal candidate has experience in a call center, strong communication skills, and a commitment to exceptional service. This role offers competitive pay, benefits, and opportunities for professional growth in a dynamic environment.

Benefits

Competitive salary package

Exciting employee engagement activities

HMO

Leave credits/Leave conversions

Night differential

2 days off

Qualifications

• Prior experience in customer service or call centre.
• Ability to work in a fast-paced environment.
• Commitment to exceptional customer service.

Responsibilities

• Handle inbound customer calls professionally.
• Utilize AI tools for customer inquiries.
• Maintain accurate records of interactions.
• Contribute to a positive work environment.

Skills

Fluency in Spanish

Fluency in English

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Job description

What you\'ll be doing:

• Handle inbound customer calls in a professional and courteous manner

• Utilize AI-powered tools to efficiently address customer inquiries and concerns

• Demonstrate strong problem-solving skills to provide tailored solutions to customers

• Maintain accurate records and documentation of customer interactions

• Actively participate in team meetings and training sessions to continuously improve performance

• Contribute to a positive and collaborative work environment

Requirements:

• Fluency in both Spanish and English languages, both written and verbal

• Excellent communication and interpersonal skills

• Prior experience in a customer service or call centre environment, preferably in the AI or technology industry

• Strong problem-solving and decision-making abilities

• Ability to work effectively in a fast-paced, dynamic environment

• Commitment to providing exceptional customer service

• Should be willing to work onsite on a shifting schedule in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Language: Spanish and English

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What\'s in it for you?

• Our people enjoy some amazing perks, check out a few below:

• Competitive salary package

• Exciting employee engagement activities

• Stability (Continuously getting pioneer accounts)

• Learning sessions every week

• Fast career growth

• Accessible location

• HMO

• Leave credits/Leave conversions

• Night differential

• Uncapped annual appraisal

• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph

• Send a message to 09178246345 | 09178656287 (Yan & Krizia)

• Walk in and look for YAN & KRIZIA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig