SSM Global Operations COE - Systems Analyst

General Motors; Taguig; Hybrid; PHP 700,000 - 900,000; Full time

Job summary

General Motors Company in the Philippines is seeking a Systems Analyst for the DRP project. The role focuses on hands-on analysis, form configuration, testing, and operational support for dealership forms within the Digital Retail Platform.

The analyst will process form requests, validate requirements, configure digital forms and workflows, support QA/UAT, and assist with production releases and issue resolution. Collaboration across multiple teams is essential.

Qualifications

• Hands-on analysis and problem solving.
• Experience with form configuration and workflow design.
• Ability to follow procedures and technical standards.
• Strong collaboration with cross-functional teams.

Responsibilities

• Process dealership form submissions through D360 and intake channels.
• Break bulk PDFs into individual forms and remove sensitive data.
• Follow device, security, privacy, and handling requirements.
• Create and update Jira tickets, actions, dependencies, and defects.
• Review forms for completeness, ownership, and regulatory requirements.
• Translate business requirements into configured digital forms and workflows.
• Perform pre-production validation of forms and attributes.
• Prepare test materials for user acceptance testing.

Tools

Jira

Power BI

D360

Job description

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on NIGHT SHIFT, 8:00 PM to 5:00 PM PH. This means the successful candidate is expected to report to the GM Philippines office three times per week (or other frequency) as dictated by the business.

The Role

The Systems Analyst performs hands‑on analysis, configuration, testing, documentation, and operational support for dealership forms within the Digital Retail Platform (DRP). The role processes form requests, validates business and compliance requirements, configures digital forms and workflows, supports quality assurance and user acceptance testing, maintains operational reports, and assists with production releases and issue resolution.

The Systems Analyst works within established procedures and technical standards, collaborates with business, implementation, verification, engineering, quality assurance, and vendor partners, and escalates complex, unresolved, or approval‑dependent issues to the appropriate senior analyst or business owner.

What You’ll Do

Process dealership form submissions through D360 and approved intake channels; identify priority requests, Common and Non‑Common forms, and restricted GM or dealer information before downstream processing.

Break bulk PDFs into individual forms, apply approved naming conventions, clean and format files, and remove or replace PII, confidential information, GM personal or secret information, and dealer‑restricted information with approved generic test data.

Follow GM device, desktop, VDI, security, privacy, and handling requirements during form intake and processing.

Create and update Jira tickets, action items, dependencies, defect records, status updates, and supporting documentation for assigned work.

Review forms for completeness, current version, ownership, licensing, authorization, rights‑to‑use permissions, state or federal requirements, OEM, brand, program, and dealer‑specific requirements.

Record supporting evidence for approvals, licensing, rights‑to‑use, and indemnification requirements; identify missing information and escalated questions to the appropriate business, legal, RIM, dealer, or GM contact.

Translate approved form and business‑process requirements into configured digital forms, workflows, packages, mappings, and implementation‑ready solutions using the DRP Form Configurator and, where applicable, the legacy Form Builder.

Perform pre‑processing and validation in DRP pre‑production, including form type, file and page size, printer type, category, annotations, retail or lease requirements, special‑form requirements, licensing, and other approved form attributes.

Process State, Brand, Program, and form revisions and assigned custom‑form requests in accordance with approved change procedures.

Execute quality‑assurance checks using sample dealership forms and loan, lease, and cash scenarios; validate text, fonts, checkbox and field alignment, hidden fields, annotations, formulas, licensing information, indemnification records, and expected output.

Prepare test materials for user acceptance testing, document defects and expected results, coordinate retesting, and track implementation‑team or dealer feedback and sign‑off activities. Dealer UAT remains owned by the DRP Implementation team.

Support approved form migration to the appropriate production environment; verify production configuration, confirm that forms are live and accessible, and record post‑go‑live issues and feedback.

Build and maintain assigned operational reports, including stage‑based status reports, dealer‑specific approved or pending reports, non‑compliance and pending‑approval reports, engineering‑readiness reports, dashboards, and related reporting assets using approved tools such as Power BI, Jira, and D360.

Assemble, cleanse, transform, validate, and reconcile operational data from approved sources; maintain data‑quality checks, mappings, analytic datasets, and repeatable reporting inputs.

Investigate assigned data, configuration, and process issues; reproduce problems, document findings, propose practical resolutions, and escalated issues that require engineering, vendor, legal, or business‑owner decisions.

Identify opportunities to reduce manual effort, improve data quality, strengthen documentation, and make assigned processes more reliable and repeatable.

Maintain accurate process, data, workflow, mapping, control, audit, and support documentation for assigned activities.

Support approved access, environment onboarding, permissions, tool setup or validation, monitoring, troubleshooting, security, compliance, audit, and technical‑readiness activities.

Participate in working sessions, status discussions, knowledge‑sharing activities, and continuous improvement initiatives relevant