SSDI/SSI Appeals Specialist - Client-Centric & Detail-Driven

Selectvoicecom; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Medical/Dental coverage (HMO)

Life insurance program

Free weekly in-house massage

Cash incentives for referrals

Career development

Annual salary increase based on performance

Fun working environment

Job summary

Selectvoicecom is seeking a highly organized and client-focused professional to manage the Social Security Disability application reconsideration process. This role involves guiding clients through complex application appeals while ensuring accuracy and efficiency.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle multiple cases efficiently. Benefits include medical coverage, life insurance, and a fun working environment in Cebu IT Park.

Qualifications

• 3+ years of continuous customer service experience in a BPO environment.
• Strong phone and communication skills.
• Excellent command of the English language, with neutral or American accent.
• Ability to manage multiple cases.

Responsibilities

• Manage and guide clients through the application appeals process.
• Review denied SSDI claims and prepare appeal packets.
• Conduct follow-up calls to maintain communication with claimants.
• Ensure compliance with data security and confidentiality standards.

Skills

Customer Service

Communication

Attention to Detail

Case Management

Tools

CRM Systems

Job description

Selectvoicecom is seeking a highly organized and client-focused professional to manage the Social Security Disability application reconsideration process. This role involves guiding clients through complex application appeals while ensuring accuracy and efficiency.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle multiple cases efficiently. Benefits include medical coverage, life insurance, and a fun working environment in Cebu IT Park.