Sr Staff Program Manager

dexcom; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Dexcom Corporation is seeking a Sr Staff Program Manager for Technical Support in the Philippines to lead complex programs from business case through go-live, coordinating cross-functional teams and surfacing risks and value to leadership.

You will manage integrated plans, governance materials, and milestone roadmaps, while enabling adoption of new tools and processes across Technical Support, IT, product, and analytics.

Qualifications

• A university degree is required; advanced degree or certifications in program/project management, agile delivery, change management, or related areas are preferred.
• Strong knowledge of program and project management practices: portfolio intake, business cases, charters, stakeholder registers, RAID logs, stage gates, change control, closure, and lessons learned.

Responsibilities

• Lead complex Technical Support programs from charter and intake through go-live, hypercare, closure, and lessons learned.
• Prepare portfolio governance materials, steering committee updates, and executive-ready reporting showing progress, risks, and value.
• Build and maintain integrated project plans, milestone roadmaps, dependency maps, RAID logs, change control docs, and stage-gate materials.
• Coordinate cross-functional dependencies across Technical Support, IT, Product, Customer Advocacy, Operations, analytics, and regional teams.
• Support benefits realization by defining outcome metrics, tracking performance, and closing the loop with customers and operations.
• Partner with analytics to maintain dashboard inputs, data hygiene, capacity visibility, and resource alignment for transparent decision-making.
• Enable adoption of new Technical Support tools and processes through readiness planning, training, and adoption tracking.
• Support the Technical Support PMO Leader in translating strategy into governed programs and measurable outcomes.
• Coach/mentor project managers and support the PMO development program.

Skills

Program management

Project management

Agile delivery

Change management

Customer support operations

Cross-functional collaboration

Education

University degree in a relevant field

Advanced degree or certifications (PM/Agile/Change)

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Dexcom has been ranked in the Top 10 on Forbes "Best Customer Service" list two years in a row. The Technical Support team is redefining how MedTech support is delivered-customer obsessed, technology first, and outcome driven. We are building intelligent support layers that guide patients, providers, and partners through seamless journeys anchored on customer success. The Sr Staff Program Manager TS is a key part that delivers value to customers and internal stakeholders through the delivery of programs and projects that support the execution of strategy at a global, regional or functional level.

Where you come in:

• You will lead complex Technical Support programs and projects from business case, charter, and intake through go-live, hypercare, closure, and lessons learned.
• You will prepare portfolio governance materials, steering committee updates, executive-ready reporting that translate delivery progress into strategic impact, risks, decision points, and value delivered.
• You will build and maintain integrated project plans, milestone roadmaps, dependency maps, RAID logs, decision records, change control documentation, and stage-gate materials to improve delivery predictability.
• You will coordinate cross-functional dependencies across Technical Support, IT, Product, Customer Advocacy, Operations, analytics, and regional teams, proactively surfacing tradeoffs and mitigation plans.
• You will support benefits realization by defining outcome metrics up front, tracking performance against targets, and helping close the loop on customer, caregiver, frontline, and operational value.
• You will partner with analytics and functional leaders to maintain dashboard inputs, portfolio data hygiene, capacity visibility, and resource alignment for transparent decision-making.
• You will enable adoption of new Technical Support tools, workflows, and processes through readiness planning, training coordination, launch support, adoption tracking, and sustained performance follow-up.
• You will support the Technical Support PMO Leader in translating Technical Support strategy into well-governed programs, clear delivery plans, and measurable outcomes.
• You will coach/mentor project managers and support our project manager development program.

What makes you successful:

• You have a university degree in a relevant field; advanced degree or certifications in program management, project management, agile delivery, change management, customer support operations, or process improvement are preferred.
• You bring strong knowledge of program and project management practices, including portfolio intake, business cases, charters, stakeholder registers, RAID logs, stage gates, change control, closure, and lessons learned.
• You are a disciplined, outcomes-oriented program manager who connects Technical Support strategy to execution plans, milestones, dependencies, and measurable business value.
• You have experience delivering cross-functional programs in Technical Support, customer support operations, technology, product, quality, customer advocacy, or similar global business environments.
• You communicate clearly with senior leaders and working teams, turning complex execution details into concise narratives, risks, decisions, and next steps.
• You influence without authority across functions, geographies, and cultures while building trust through transparency, follow-through, and sound judgment.
• You are comfortable working in hybrid delivery environments, tailoring waterfall, agile, or blended approaches based on program needs, regulatory considerations, operational realities, and stakeholder readiness.
• You understand how Technical Support operational needs