Sr Specialist, Global Analytic Insights

Concentrix; Makati; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading client engagement firm in Makati is looking for a Client Success & Deployment Lead to enhance client experiences through project management and analysis. The role involves fostering client relationships, ensuring product adoption, and providing technical support during deployments. Candidates with strong analytical skills and effective communication abilities are encouraged to apply for this full-time position.

Qualifications

• Ability to analyze data and drive strategic initiatives aligned with business objectives.
• Skilled at simplifying product intricacies and supporting deployment.
• Experience in value attribution and actionable insights from business metrics.

Responsibilities

• Build strong client relationships to drive satisfaction and product adoption.
• Lead solution deployments and demonstrate SME-level proficiency.
• Analyze data to monitor client satisfaction and provide insights.

Skills

Analytical & Strategic Thinking

Technical Proficiency

Data-Driven Decision Making

Effective Communication

Collaboration & Ownership

Contact Center Knowledge

Adaptable & Forward-Thinking

Job description

Overview

Job Title: Sr Specialist, Global Analytic Insights

Job Description

Job Overview:

As a Client Success & Deployment Lead you will be at the forefront of delivering exceptional client experiences by combining your expertise in analysis, project management, and client success. You will play a pivotal role in deploying our solutions, driving product adoption, and fostering strong client relationships to support business growth and innovation.

Responsibilities

• Client Engagement & Satisfaction: Build strong, lasting client relationships to deliver client satisfaction, increase product adoption, and maximize usage.
• Deployment & Technical Support: Lead solution deployments and platform integrations, demonstrating SME-level proficiency to troubleshoot and resolve or coordinate resolution of product issues.
• Outcome Tracking & Insights: Analyze data to monitor client satisfaction and ensure expected results are achieved, providing valuable insights into continuous improvement.
• Use Case & Visualization Management: Identify relevant use cases, set up categories, and develop comprehensive visualizations and reports to address client-specific needs.
• Project Management & Coordination: Manage project initiatives, ensuring they align with client needs and support strategic goals of both the client and the company.
• Growth & Advocacy: Identify new opportunities for product growth and advocate for enhancements based on client experience and needs.

Skills & Qualifications

• Analytical & Strategic Thinking: Ability to analyze data, think critically, solve complex problems, and drive strategic initiatives that align with business objectives.
• Technical Proficiency: Skilled at simplifying product intricacies and supporting deployment; prior technical SME and product architecture experience preferred.
• Data-Driven Decision Making: Proven experience in value attribution and measuring ROI from business metric analysis to derive actionable insights.
• Effective Communication: Skilled in creating compelling presentations and communicating effectively with diverse stakeholders.
• Collaboration & Ownership: Work collaboratively within a team while taking ownership of individual responsibilities.
• Contact Center Knowledge: Familiarity with contact center operations and industry metrics to inform client strategies.
• Adaptable & Forward-Thinking: Demonstrates initiative and adaptability in a dynamic, evolving environment.

Location: PHL Makati City - Glorietta

Time Type: Full time

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