Sr. Project Manager (BPO)

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks a results-driven PMO professional to work with management to identify and implement strategic projects and programs that align with business goals.

You will coordinate transition timelines, manage demand/supply with stakeholders, and design processes that improve performance. A BA/BS with 5–8 years in project management (BPO preferred) is required; PMP and healthcare background are advantages.

Qualifications

• Requires a BA/BS degree in a related field.
• 5+ years of project management experience, preferably in a BPO setting.

Responsibilities

• Identify and implement projects and programs aligned with business goals.
• Ensure training spaces and resources are efficiently utilized.
• Manage PMO liaison and coordinate with stakeholders across functions.

Skills

Stakeholder management

Cross functional collaboration

Process redesign

Performance management

Leading projects

Education

BA/BS degree in a related field

Job description

• Responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.
• Primary duties to include, but are not limited to: Ensures training rooms, production space, meeting rooms, etc. are being efficiently utilized.
• Serves as the Program Management Office (PMO) point of contact; partners with Business and support functions to ensure work runs smoothly (includes planning for requirements such as laptop, monitors, phones, licenses etc.); serves as a liaison with PMO stateside and various leaders at Carelon Global Solutions Philippines in order to provide an overall program update.
• Ensures transition timelines are in coordination with business needs.
• Manages demand & supply tracking in association with business, HR & Finance. Partners with Real Estate & Project Management team from design stage through delivery of facility, and Identifies impacted parties, business partners, and resources required.
• Leads and designs processes and systems that support business needs.
• Leads efforts to identify best practices. Designs methods for integrating functions and processes.
• Builds support for business change throughout the business unit.
• Facilitates identification of leadership's priorities and establishment of goals within the context of a designated journey plan.

Qualifications

• Requires a BA/BS degree in a related field; 5-8 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background.
• At least 5 years experience in Project Management in BPO Setting
• Experience leading
• Stakeholder management
• Cross functional collaboration
• Process redesign
• Performance management and process improvement
• Healthcare Background (Preferred)
• Certified Project Management Professional (Preferred)