Sr. Manager, Regional Payroll & HR Operations, APAC

Fresenius Medical Care; Metro Manila; On-site; PHP 1,800,000 - 3,500,000; Full time

Job summary

Fresenius Medical Care Philippines is seeking a Regional Payroll/HR Senior Operations Manager to oversee HR and payroll operations across APAC. You will set priorities for the payroll team and ensure service levels are met, collaborating with Finance and HR to improve efficiency and compliance while delivering a great employee experience.

The role requires strong leadership, cross-functional partnership, and the ability to manage complex, multi-site activities.

Qualifications

• Education at degree level with HR or Payroll qualification.
• 10+ years payroll/HR experience with 5+ years in multi-country supervision.
• Strong HR/payroll knowledge and experience in healthcare or multi-site settings.
• Proven ability to lead, collaborate with senior stakeholders and drive improvements.
• Excellent communication, organization and analytical skills.

Responsibilities

• Manage payroll/HR processing staff to prepare and execute each payroll cycle.
• Meet deadlines for accurate, timely payroll delivery.
• Establish operational goals with Payroll Leadership and monitor progress.
• Resolve payroll issues escalated by business partners.
• Develop SOPs and ensure compliance with policies and procedures.
• Lead and coach staff, drive continuous improvement and cross-functional collaboration.

Skills

HR knowledge

Payroll management

Leadership

Stakeholder management

Process improvement

Education

Bachelor's degree in HR or Payroll

Tools

Workday

Payroll systems

MS Excel

Job description

The Regional Payroll/HR Sr. Operations Manager will be responsible for the successful execution of HR and Payroll Operational processes and activities across APAC. Responsible for setting priorities for the payroll team and to ensure that all established service levels are maintained for FMC employees. Collaborate with business partners, Finance and internal HR colleagues to continually improve the operations and efficiency of the department. Create a culture of continuous improvement and operational excellence, ensuring that core HR processes are delivered efficiently, consistently and compliantly - ensuring excellent value for money and a great employee experience.

Tasks*

• Main tasks:

Strategic Duties

• Build and maintain relationships with local business leadership and support functions to ensure collaboration between teams for maximum efficiency
• Work collaboratively and in partnership with other managers and leadership teams, to ensure that the transactional services are delivered in a connected way to give a seamless service to all customers
• Ensure appropriate backup coverage by reacting to planned and unplanned absences. Assist in developing, maintaining, and coordinating emergency backup and evacuation plans to minimize any critical impact on production activities.
• Management of Third Parties provider relationships (i.e. banks, payroll vendor, T&A vendor)
• Maintain close collaboration and coordination with other Departments (Risk Prevention, Compensation, Finance, Labor Relations, etc.) in order to ensure good service and appropriate decision making.
• Participation in tasks or projects related to other areas of the Human Resources Area.
• Identify opportunities for improvement and efficiency within the HR Administration area

General Duties

• Manage staff responsible for core HR and payroll processing activities required to prepare for and execute each payroll cycle.
• Ensure established deadlines are met to deliver accurate and timely payrolls.
• Work with Payroll Leadership team to establish operational goals and objectives, providing feedback on progress.
• Resolve payroll issues escalated by company business partners.
• Identify opportunities to improve customer service for all employees. This includes analyzing case management data, conducting periodic surveys, forming focus groups, analyzing processes, and benchmarking best practices.
• Maintain close interaction with key personnel in other areas of the organization. Participates in special projects as needed, including planning for acquisition activity.
• Develop, document, implement, and comply with all defined internal controls. Assist in responding to all internal and external audit reviews.
• Ensure that established policies and procedures are followed by the team members.
• Assists in defining Payroll’s Standard Operating Procedures (SOPs), including documenting, implementing, and enforcing those SOPs.

Internal Controls/Audits

• Develop, document, implement, and comply with all defined internal controls.
• Liaise with internal and external auditors to ensure the function meets its statutory audit duties.
• Assist in responding to all internal and external audit reviews.
• Ensure HR Operations/Payroll processes comply with legislative and internal procedures.

Procedural Documentation

• Ensure standard operating procedures (SOPs) fully developed and updated, as needed. Ensure each team member is appropriately trained and refreshed on recurring basis with any changes.
• Ensure established policies and procedures are followed by the HR Operations team members.
• Follow and comply with all relevant FME policies, HR Compliance guidelines, manuals and SOPs

Leadership

• Manage and supervise the staff under your responsibility: organize working methods/conditions, give work instructions, manage time and absences, manage conflicts, provide guidance and propose sanctions.
• Ensuring that internal rules are disseminated and applied: policies, internal regulations, charters, code of ethics, discipline, health and safety, procedures and operating methods, company agreement, etc.
• Leading the team under your responsibility: taking part in recruitment, annual development interviews, professional interviews, leading working groups, proposing career and salary development, etc.".".
• Coach, lead, and focus on staff development. Encourage team participation in developing and implementing enhancements to procedures and sharing ideas with others. Ensure team members are informed of best practices and processing efficiencies.

Reporting/Metrics

• Implement and effectively track SLA’s and key performance metrics that support continuous improvement of the service delivered utilizing existing technologies and processes
• Report monthly updates to the business and HR leadership on the current team’s performance and potential risks

Performs other related duties as assigned.

Requirements:

• Educated to degree level, with a professional HR or Payroll qualification
• Minimum of 10 years payroll/HR related experience
• 5+ years’ supervisory experience of multi-country teams
• Strong knowledge of HR and payroll concepts and processes.
• Experience in HR management positions, managing teams in a fast-paced, multi-site/location environment with a large direct workforce, ideally in healthcare
• Experience of working in a complex matrix environment (cross functionally and cross culturally).
• Demonstrate ability to foster, and drive a culture of collaboration, accountability and continuous improvement
• Able to work deadlines in a calm and organized manner and to deliver under pressure
• Excellent time management skills with the ability to multi-task and reprioritize tasks when necessary
• Excellent attention to detail and accuracy
• Able to build strong relationships both internally and externally
• Strong process and improvement mindset, constantly seeking to improve and develop processes
• High levels of personal commitment
• Proven ability to identify problems and take initiative to implement corrective action.
• Ability to continuously think of ways to perform job duties more efficiently and effectively.
• Exceptional communication, organizational, customer service, interpersonal and analytical skills.
• Experience in a high volume and multifaceted environment is required with the ability to meet deadlines.
• Strong focus on controls and adherence to all established policies and procedures.
• Position requires a thorough understanding of the daily activities of the processing team to provide assistance and direction. Incumbent must be able to fulfill the job duties of the Payroll Supervisors as needed
• Experience with project management and implementing HR Systems
• Ability to analyze data and generate insight, which is then deployed to drive positive change
• Confident in influencing and managing senior stakeholders in a complex matrix environment
• Experience of Managing benefits and liaising with external 3rd party providers to resolve issues
• Knowledge of social legislation and taxes
• Proficiency in Payroll systems
• Proficiency in HRIS systems, preferably WorkDay
• MS Office & Teams
• Spoken and written English (C1 or C2 level)