Sr Manager Implementations

Teleperformance-Es-German; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Teleperformance-Es-German seeks a Project Manager to own end-to-end implementation and stabilization for client programs within a fast-paced BPO environment.

You will gather requirements, align with internal teams, manage schedules and risks, and ensure smooth onboarding and high client satisfaction. Strong PM skills and English proficiency are essential; travel and flexible hours may be required.

Qualifications

• Degree or equivalent required with PM fundamentals.
• Experience leading client onboarding and project readiness.
• Proficiency with project management software and controls.
• Strong English written and spoken communication.
• Experience in people management, planning, risk and change management.

Responsibilities

• Own the end-to-end implementation and stabilization process.
• Ensure seamless execution and client experience for assigned projects.
• Gather requirements and validate client program workflows.
• Manage client and project team expectations for onboarding.
• Maintain day-to-day client communications and status reporting.
• Create and track project plans, schedules, risk logs and reports.
• Collaborate with internal/external stakeholders on deliverables.

Skills

Planning and organizing

Flexibility

Team work

Critical thinking

Problem solving

Documentation

Communication skills

Decision-making

Influencing and leading

Delegation

Adaptability

Stress tolerance

Education

Degree level or equivalent

Knowledge of project management theories

Knowledge of PM techniques & tools

Direct PM work experience

PM qualification (advantage)

Tools

Microsoft Project

Excel

PowerPoint

Zoom / webinar tools

Job description

Responsibilities

• Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for very client assigned.
• Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience.
• Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity.
• Managing client and project team expectations simultaneously for a frictionless onboarding experience.
• You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation.
• Create, manage and track project vehicles, including, but not limited to:
• Project schedules
• Detailed project plans
• Project scope statements
• Resource plans
• Risk and issues logs
• Status reports
• Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
• Make recommendations to management about schedules, prioritization and resource allocation with input from team members.
• Provide consistent project plan/status reporting for use by account managers, clients, and management.
• Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits.

Qualifications

Work Experience

• At least 5-years of experience in project management with minimum of 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role

Education, Qualifications and Proficiency

• Degree level or equivalent
• Knowledge of both theoretical and practical aspects of project management
• Knowledge of project management techniques and tools
• Direct work experience in project management capacity
• Proven experience in people management, strategic planning, risk management & change management
• Proficient in project management software
• Attained qualification in project management will be an added advantage

Technical Skills

• Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other
• webinar tools)
• Fluency in written and spoken English

Working Conditions

• Travel required, must have a valid passport
• Ability to attend and conduct presentations
• Flexible working hours

Key Skills and Competencies

• Planning and organizing
• Flexibility
• Team work
• Critical thinking and problem solving skills
• Documentation & communication skills
• Decision-making
• Influencing and leading
• Delegation
• Adaptability
• Stress tolerance