Sr Manager, Finance

W. R. Grace

Muntinlupa

On-site

PHP 2,000,000 - 4,000,000

Full time

2 days ago

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Benefits offered by this job

Guaranteed 14th Month Pay

Above-market Retirement Plan Design

LinkedIn Learning Access

Established Performance Incentive

HMO coverage for employees on day 1

Free HMO coverage for dependents

Educational Assistance

Job summary

Grace Global Business Services (GBS) in Manila is seeking a Senior Manager, Finance to lead end-to-end finance services for the business, delivering exceptional customer experience and operating efficiency.

You will oversee Record to Report, Accounts Payable and Receivable, and FP&A, drive process standardization, SLAs, and automation while mentoring leaders across global teams.

Qualifications

12+ years of finance service delivery experience within a GBS setting.
Proven track record in driving customer experience improvements.
Ability to influence and communicate with C-suite leadership.
Strong analytical and problem-solving skills with a data-driven approach.
Demonstrated leadership and development of diverse teams.
Balance strategic thinking with operational execution.
Excellent written and verbal communication.

Responsibilities

Strategic Leadership: Lead and drive finance service delivery initiatives to meet and exceed customer expectations, ensuring that service level agreements (SLA) are consistently met.
End-to-End Accountability: Take ownership of end-to-end finance service delivery performance and stakeholder management.
Operational Excellence and Efficiency: Lead initiatives to streamline workflows and standardize global finance service delivery processes, reducing variability and enhancing consistency in service quality.
Innovation and Automation: Drive service innovation by incorporating new tools and technologies (such as intelligent automation, RPA).
Service Level Management: Develop KPIs to monitor service delivery performance and ensure targets are met.
Talent Development and Leadership: Lead and mentor high-performing leaders, fostering a culture of accountability and continuous improvement.
Customer Experience Management: Collaborate with stakeholders to align service delivery with customer expectations and feedback.
Risk Management and Compliance: Identify and mitigate risks related to service delivery operations.

Skills

Finance service delivery

Customer experience initiatives

Data-driven decision making

Team leadership

Change management

C-suite communication

Ambiguity handling

Strategic thinking

Tools

RPA

Job description

About Grace

Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products - like renewable fuels, pharmaceuticals and food packaging - better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, Maryland and locations worldwide.

Grace Global Business Services (GBS)

At Grace Global Business Services (GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more.

At GBS, you’ll have the opportunity to make an impact - working alongside global colleagues to help shape the chemical manufacturing industry. You’ll be part of a collaborative, team-oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles.

Job Description

The Senior Manager, Finance is responsible for leading the end-to-end delivery of services to the business and stakeholders, driving exceptional customer experience and operational efficiency. This role demands a strong focus on delivering exceptional customer experience while driving sustainable value creation for the organization.

Span Of Control

Record to Report (General Accounting, Plant and Cost Accounting, Tax, Treasury, Finance Systems)
Accounts Payable and Accounts Receivable
Financial Planning and Analysis

Responsibilities

Strategic Leadership: Lead and drive finance service delivery initiatives to meet and exceed customer expectations, ensuring that service level agreements (SLA) are consistently met. Define and implement strategies to continuously improve service delivery standards, processes, and methodologies.
End-to-End Accountability: Take ownership of end-to-end finance service delivery performance and stakeholder management.
Operational Excellence and Efficiency: Lead initiatives to streamline workflows and standardize global finance service delivery processes, reducing variability and enhancing consistency in service quality. Oversee resource planning, allocation, and optimization to ensure services are delivered efficiently and cost-effectively.
Innovation and Automation: Drive service innovation by incorporating new tools, new technologies (such as intelligent automation, RPA) to enhance delivery capabilities through partnership with Strategy and Execution Leader.
Service Level Management: Develop KPIs to monitor service delivery performance and ensure that targets are met consistently across the business. Proactively identify areas for improvement and develop a roadmap (action plans) to address any underperformance.
Talent Development and Leadership: Lead and mentor high-performing leaders, focusing on talent development, team engagement and succession planning. Foster a culture of accountability, innovation, and continuous improvement. Promote a collaborative work environment, encouraging cross-functional engagements to achieve organizational objectives.
Customer Experience Management: Collaborate effectively with GPOs and stakeholders to ensure customer expectations are aligned with service delivery capabilities. Develop and implement strategies to enhance customer experience, ensuring that feedback is captured and used to drive continuous improvement.
Risk Management and Compliance: Identify, assess, and mitigate risks related to service delivery operations, ensuring that potential issues are addressed proactively.

Required Qualifications

With proven track record (12+ years) of managing finance service delivery within the GBS industry
Demonstrated experience in driving customer experience initiatives and delivering measurable improvement in customer satisfaction
Ability to shape the future of service delivery excellence and make a significant impact on the organization’s growth and success
Strong analytical and problem-solving skills, with a data-driven approach to decision-making
Proven ability to lead, motivate and develop diverse teams in a dynamic environment
Demonstrated ability to balance strategic thinking with operational execution
Excellent written and verbal communication including C-suite presentation skills.
Ability to articulate concepts and complex ideas in a clear and impactful manner
Strong ability to work in ambiguous situations and quickly adapt to changes
Passionate about driving organizational change

Benefits