Sr Human Resources Associate, Shared Service Centre

globalizationpartners; Philippines; Remote; PHP 600,000 - 800,000; Full time

Job summary

Globalization Partners is seeking a Sr. Human Resource Associate for its Regional Shared Service Centre. You will support HR back-end operations, payroll and legal service providers for our international entities across EMEA/APAC/AMER.

This fixed-term 9-month night shift role starts immediately. You will contribute to onboarding, data management, and HR documentation while ensuring service levels and policy adherence.

Qualifications

• 2–5 years of HR operations experience (SSC desirable).
• Detailed knowledge of HR procedures and policies.
• Experience working within a Shared Services environment.
• Strong onboarding experience across the Americas region (Canada, Mexico, US, Brazil a plus).
• Excellent customer service and English communication skills.
• MS Office proficiency and proactive mindset.
• Ability to adapt to AI features and tools in daily work.

Responsibilities

• Support onboarding of professionals, data management, visa renewals, transfers, and offboarding.
• Prepare HR documentation such as contracts, amendments, policies, and benefits enrollment.
• Maintain employee records in the platform and process HR forms.
• Administer benefits enrollment and payroll data with payroll team coordination.
• Assist in audits to ensure accurate payments and data changes.
• Contribute to HR process improvements and SOP updates.
• Communicate with professionals and customers to resolve queries via email or other channels.
• Ensure SLAs and SOPs are followed and accurate.
• Coordinate with GP partners/vendors, including insurance and payroll providers.
• Serve as first point of contact during onboarding and offboarding.

Skills

HR operations

Shared Services culture

Onboarding processes

English communication

AI literacy

Stakeholder management

Tools

MS Office

Job description

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we're dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months-streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About The Position:

As a Sr Human Resource Associate, within our Regional Shared Service Centre you will join a fast-growing company and will have responsibility for supporting professionals we engage on behalf of our client. You will assist in the management of the back-end HR, Payroll, and legal service providers that support the infrastructure of our international entities. We are looking for someone with global exposure and experience throughout EMEA/APAC/AMER

Please note: this is a 9 month fixed term contract night shift role and we are ideally looking for someone who can start immediately.

What You Will Do:

• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, visa renewals. transfers, offboarding of professionals.
• Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides,employment certificates, certification of termination
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals' benefits enrollments.
• Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
• Ensure service excellence by following and committing to the established SLAs and SOPs
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
• First point of contact for professionals& customers during the onboarding and offboarding process

What We Are Looking For:

Minimum Requirements:

• 2-5 years of HR operations experience (SSC experience desirable)
• Detailed knowledge of HR Procedures and policies
• Experience working within a Shared Services
• Strong hands‑on experience managing onboarding processes across the Americas region. Prior experience with Canada, Mexico, the US, or Brazil is a strong plus.
• Excellent customer service skills.
• Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
• Literacy with MS Office
• Possess a proactive 'test‑and‑learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment.
• Demonstrated AI literacy with the ability to integrate generative AI tools (e.g.,Gemini, Notebook LM) into daily workflows to increasing efficiency and output quality.
• Resourceful, problem‑solving abilities with a focus on identifying and/or resolving issues effectively.
• Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
• Demonstrating strong self‑motivation, attention to detail, and time management skills
• Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
• Flexibility to accommodate different time zones based on customer and professional needs.

Preferred Qualifications

Knowledge and experience in handling offb