Sr Business Process Analyst

Dexcom; Cebu City; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Job summary

Dexcom Philippines is seeking a Senior Process Improvement professional to lead end-to-end analysis and redesign of complex business processes within Technical Support. You will partner with cross-functional teams to document workflows, translate needs into practical solutions, and drive measurable improvements.

The role emphasizes data-driven insights, governance, and change management to sustain gains. The position requires a Bachelor’s degree with 8–12 years of related experience; a graduate

Qualifications

• Typically requires a Bachelor’s degree and 8–12 years of related experience.
• Graduate degree may be desirable with 4 years of related experience.
• Experience in customer support operations, Lean or Six Sigma is a plus.
• Proficiency with data visualization and reporting tools.

Responsibilities

• Lead end-to-end analysis and redesign of complex business processes across Technical Support, identifying opportunities to improve quality, efficiency, consistency, and customer outcomes.
• Partner with business leaders to define requirements and translate operational needs into practical solutions.
• Use data to identify process gaps, quantify impact, and recommend prioritized improvements.
• Develop dashboards, reports, and governance documentation to support ownership and execution.
• Facilitate workshops to align stakeholders and drive decisions from discovery to implementation.
• Support adoption of process and technology improvements with clear success measures.

Skills

Process analysis

Data analysis

Stakeholder management

Workshop facilitation

Excel

Power BI

Visio

Change management

CRM knowledge

Lean Six Sigma

Education

Bachelor’s degree

Master’s degree desirable

Tools

Excel

PowerPoint

Visio

CRM systems

Job description

Job Description:

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Technical Support organization helps customers receive consistent, high-quality support by connecting people, processes, data, and technology. The team partners across operations, quality, training, workforce, product, and technology groups to improve how work is performed, measured, and sustained. This role will help turn business needs and operational insights into scalable processes that strengthen the customer and employee experience.

Where you come in:

• Lead end-to-end analysis and redesign of complex business processes across Technical Support, identifying opportunities to improve quality, efficiency, consistency, and customer outcomes.
• Partner with business leaders, subject matter experts, and cross-functional teams to define requirements, document current and future-state workflows, and translate operational needs into practical solutions.
• Use data, performance trends, and root-cause analysis to identify process gaps, quantify business impact, and recommend prioritized improvements.
• Build and maintain process maps, business requirements, standard operating procedures, controls, and governance documentation that support clear ownership and sustainable execution.
• Facilitate workshops and working sessions to align stakeholders, resolve process issues, and drive decisions from discovery through implementation.
• Support change readiness, testing, implementation, and adoption of process and technology improvements, including clear success measures and post-launch monitoring.
• Develop dashboards, reports, and executive-ready updates that communicate progress, risks, dependencies, and realized benefits.
• Coach partners on process improvement methods and help establish repeatable practices for continuous improvement across the organization.

What makes you successful:

• You are a structured problem solver who can simplify complex operational challenges and turn ambiguity into clear actions.
• You have strong business process analysis skills, including process mapping, requirements gathering, root-cause analysis, and future-state design.
• You bring advanced analytical capability and can use data to develop insights, validate opportunities, and measure results.
• You communicate clearly with frontline teams, technical partners, and senior leaders, and can influence decisions without relying on direct authority.
• You have experience facilitating cross-functional workshops and managing multiple priorities, dependencies, and stakeholders.
• You are proficient with tools used for analysis, documentation, and visualization, such as Excel, PowerPoint, Visio or comparable process-mapping tools, and reporting platforms.
• You understand change management, testing, implementation, and process governance practices needed to sustain improvements.
• Your experience with customer support operations, CRM or case-management environments, Lean or Six Sigma methods, automation, or Power BI is a plus.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience

#LI-Hybrid

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At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

#DexcomPhilippines