Sr. Account Manager

SVEN - The Digital 1st Agency; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Great Place to Work certification

Mentorship and team support

Monthly employee programs and events

In-house learning and training

Job summary

SVEN - The Digital 1st Agency is seeking a skilled Client Servicing and Project Management professional to oversee client relationships, translate objectives into briefs, and ensure timely delivery of projects. The role emphasizes collaboration with internal teams to create cost estimates and maintain brand health, with on-site duties as needed in a dynamic agency setting.

You will drive stakeholder updates, manage budgets, and ensure timely billing while fostering creative excellence and

Qualifications

• 5–7 years of experience in the related field.
• Willingness to work on-site if required, with flexibility to work from anywhere

Responsibilities

• Ensure the timely and successful implementation of assigned projects.
• Provide clear updates to internal and external stakeholders.
• Troubleshoot project challenges and escalate concerns as needed.
• Lead teams to meet client goals and maintain quality.
• Manage client objectives and translate into internal briefs.

Skills

Client relationship management

Stakeholder management

Project coordination

Budgeting awareness

Scrum/Agile familiarity

Tools

SCRUM

Job description

CLIENT SERVICING AND STAKEHOLDER MANAGEMENT

• Establish, manage, and maintain healthy business relationships with new and existing clients.
  
• Identify, understand, and define the client’s objectives and needs, and translate these requirements into a proper brief for internal cascade.
  
• Work closely with the client and internal teams in the development and creation of Cost Estimates for designated brands.
  
• Monitor and ensure the welfare and health of assigned brands.
  
• Facilitate the consolidation of required documents and materials needed in fulfillment of clients’ Purchasing/Procurement departments.
  
• Ensure all projects have signed cost estimates and are billed in a timely manner.
  
• Ensure timely billing and collection of Finance. Monitor projects to ensure they stay within budget and procure necessary budget as needed.
  

PROJECT MANAGEMENT

• Ensure the timely and successful implementation of assigned projects.
  
• Continuously elevate the standard and quality of work output as well as the service provided to the clients.
  
• Identify and monitor daily next steps on assigned requirements to ensure adherence to internal and external timelines.
  
• Provide clear and regular updates to internal and external stakeholders.
  
• Must be able to troubleshoot and initiate solutions in case of project challenges, and escalating concerns to concerned parties if need be.
  
• Provide leadership and motivation to foster the agency’s standards of creative excellence and digital ingenuity to consistently achieve client goals, providing constructive feedback on performance and work attitude of the team when necessary.
  

CLIENT SERVICING AND STAKEHOLDER MANAGEMENT

• Establish, manage, and maintain healthy business relationships with new and existing clients.
  
• Identify, understand, and define the client’s objectives and needs, and translate these requirements into a proper brief for internal cascade.
  
• Work closely with the client and internal teams in the development and creation of Cost Estimates for designated brands.
  
• Monitor and ensure the welfare and health of assigned brands.
  
• Facilitate the consolidation of required documents and materials needed in fulfillment of clients’ Purchasing/Procurement departments.
  
• Ensure all projects have signed cost estimates and are billed in a timely manner.
  
• Ensure timely billing and collection of Finance. Monitor projects to ensure they stay within budget and procure necessary budget as needed.
  

PROJECT MANAGEMENT

• Ensure the timely and successful implementation of assigned projects.
  
• Continuously elevate the standard and quality of work output as well as the service provided to the clients.
  
• Identify and monitor daily next steps on assigned requirements to ensure adherence to internal and external timelines.
  
• Provide clear and regular updates to internal and external stakeholders.
  
• Must be able to troubleshoot and initiate solutions in case of project challenges, and escalating concerns to concerned parties if need be.
  
• Provide leadership and motivation to foster the agency’s standards of creative excellence and digital ingenuity to consistently achieve client goals, providing constructive feedback on performance and work attitude of the team when necessary.
  

Requirements

• With at least 5-7 years of working experience in the related field is required for this position.
  
• Candidate must be willing to work on-site if required, but will otherwise have the flexibility to work from anywhere
  

Benefits

DIGITAL WORK MADE REFRESHING FOR YOU

Digital isn’t the easiest industry to be part of — it’s always on and always evolving. The client pressure is real, but with the right support and programs in place, you’ll know you’ve got it — and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.

BEST SUPPORT FAM

• Immerse in a supportive atmosphere with uplifting mentors and teams.
  
• Vibe with us through monthly employee programs and events.
  
• Get recognized for your hustle – we celebrate wins!
  

DIGITAL 1ST PRODUCTIVITY

• Level up on efficiency through Digital 1st equipment, tools, and systems.
  
• Boost your skills with in-house learning programs and company-sponsored training.
  
• Stay agile by adhering to SCRUM and Agile methodologies and rituals.
  

FULFILLING BREAKTHROUGHS

• Own your career path with regular appraisals and growth opportunities.
  
• Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms
  
• Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community
  
• Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.