Specialist, Service Delivery

ReSourcePro; Mandaluyong; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading service provider in Metro Manila is seeking a qualified professional to handle complex insurance tasks independently. The role includes supporting auditing, managing training, and ensuring compliance with quality standards. The ideal candidate has a Bachelor's degree and 2+ years of relevant experience, along with strong communication and problem-solving skills. Additionally, you will facilitate client relations and optimize operations through effective communication.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years relevant experience.
• Proficient in communication, problem-solving, data analysis, planning, and training.

Responsibilities

• Perform complex processing tasks and operate multiple client systems with minimal supervision.
• Analyze operational issues, propose solutions, and support procedure development and implementation.
• Communicate with clients via email or conference calls, identify needs, and assist with client management.
• Conduct audits, resolve issues promptly, and help ensure compliance.
• Plan, manage, and deliver training; coach junior trainers.
• Analyze data, prepare reports, and support new client or task onboarding.

Skills

Strong communication

Problem-solving

Data analysis

Planning

Training skills

Education

Bachelor’s degree

Job description

Job Summary:

Handles complex insurance tasks independently, supports auditing and troubleshooting, manages training, and ensures compliance with quality and turnaround standards. Builds client relationships through clear communication and identifies opportunities to optimize operations.

Key Responsibilities:

• Perform complex processing tasks and operate multiple client systems with minimal supervision.
• Analyze operational issues, propose solutions, and support procedure development and implementation.
• Communicate with clients via email or conference calls, identify needs, and assist with client management.
• Conduct audits, resolve issues promptly, and help ensure compliance.
• Plan, manage, and deliver training; coach junior trainers.
• Analyze data, prepare reports, and support new client or task onboarding.

Qualifications:

• Bachelor’s degree
• 2+ years relevant experience
• Strong communication, problem‑solving, data analysis, planning, and training skills