Specialist I, Governance, Risk and Compliance (TCF)

Concentrix Philippines; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix Philippines in Mandaluyong is hiring a Specialist I in Governance, Risk and Compliance. The role focuses on audit execution, risk assessment, and shaping compliance programs for client programs.

You will lead investigations, monitor risk indicators, and support fraud prevention and incident response efforts while ensuring adherence to contractual and regulatory requirements.

Qualifications

• Experience conducting audits to assess compliance and risks.
• Ability to lead investigations and manage client escalations.
• Knowledge of fraud prevention and security controls.

Responsibilities

• Conduct audits to evaluate compliance effectiveness and identify risks.
• Manage client escalations and lead investigative activities.
• Support fraud prevention efforts and respond to security incidents.
• Prepare and present audit, risk, and compliance updates to stakeholders.
• Monitor key risk indicators and maintain governance controls.

Skills

Audit execution

Investigation leadership

Fraud prevention

Risk monitoring

Compliance oversight

Job description

Job Title

Specialist I, Governance, Risk and Compliance (TCF)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

This role supports one client program with an estimated population of 1,193 FTEs and serves as a key resource for security, risk, compliance, and fraud prevention activities. Responsibilities include audit execution, investigation management, risk monitoring, security incident response, and compliance oversight.

Maintaining dedicated coverage for this function is essential to meeting client commitments, sustaining audit readiness, and ensuring continued adherence to contractual and regulatory security requirements. Failure to backfill the role may significantly impact service delivery, compliance performance, and client confidence.

Scope of Responsibilities

The position is responsible for:

• Conducting audits to evaluate compliance effectiveness, identify risks, and drive corrective actions.
• Managing client escalations and leading investigative activities.
• Supporting fraud prevention efforts and responding to security incidents and compliance concerns.
• Preparing and presenting audit, risk, and compliance updates to internal and client stakeholders.
• Monitoring key risk indicators and maintaining governance and compliance controls across supported accounts.

Risk and Business Impact of Non-Replacement

Failure to backfill this role will require redistributing responsibilities across existing resources who already support other client programs. This will reduce capacity for proactive risk management, continuous improvement initiatives, and strategic compliance activities.

The resulting coverage gap may:

• Increase response times for client requests, investigations, and security-related incidents.
• Shift operations from a proactive to a reactive compliance model.
• Delay fraud detection, incident response, and mitigation activities.
• Limit the timely completion of audit action plans and remediation efforts.
• Increase exposure to audit findings, compliance gaps, and client dissatisfaction.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Additionally, sustained resource constraints may adversely affect employee morale and engagement as team members absorb additional workload and operate under increased pressure, reducing their ability to focus on higher-value strategic initiatives.

Given the critical nature of the role and its direct impact on client assurance, security governance, and compliance performance, approval of this backfill request is strongly recommended.

Location

PHL Mandaluyong City - Megamall

Language Requirements

Time Type

Full time