Specialist I, Governance, Risk & Compliance

Concentrix CVG Philippines, Inc.; Cebu City; In loco; PHP 400.000 - 650.000; Tempo pieno

Descrizione del lavoro

Concentrix is seeking a Specialist I, Governance, Risk & Compliance in Cebu City, Philippines. The role focuses on establishing and maintaining security programs, ensuring compliance with client requirements and CNX standards, and supporting audits and investigations.

The candidate will drive security assurance tests, coordinate cross-functional efforts, and contribute to the continuous strengthening of security controls across the contact center environment.

Competenze

• Experience in governance, risk and compliance within enterprise environments.
• Ability to conduct internal audits and risk assessments.
• Familiarity with incident response and security investigations.

Mansioni

• Drive the implementation of customer security requirements and global directives.
• Coordinate audits, assessments and remediation plans.
• Conduct internal audits to strengthen security practices across functions.
• Provide updates to site leadership on security initiatives and progress.
• Manage security incidents and investigations per incident handling procedures.
• Facilitate regular risk assessments and security awareness activities.

Conoscenze

Governance

Risk assessment

Internal audits

Security awareness

Incident response

Descrizione del lavoro

Job Title: Specialist I, Governance, Risk & Compliance

This role will be focused on governance, risk and compliance of assigned client/customer contact centers. Participate in establishing a program to deter, detect and mitigate risks, including establishing capability to monitor and audit information, evaluate personnel security information, establish employee awareness, driving assurance test and supporting internal and external audits. Consult with Business to ensure balance is maintained with compliance to deliver the best security solution within the contractual, regulatory and CNX standard offering limits. Involvement in technical discussions and solutions to ensure best and the out-of-the-box ideas are disseminated to meet security with business. Responsible for driving assurance tests like the security health check of the program, review of support functions like physical security IT Ops, Training, Quality, etc. to ensure the Corporate Security Standard is established and measured as per the requirement. Require results to be achieved through direct interaction as well as influencing other internal groups or individuals. Support incidence response and investigations, as required.

Key Roles and Responsibilities

• Drive the implementation of customer security requirement, global security directives and guidelines, complement with local security instructions as needed.
• Facilitate customer audits, assessments and inspections, including pre-audit and post audit deliverables, pre-audit preparations and execution of remediation plans.
• Conduct internal audits/assessments across functions to strengthen the security practice for the site.
• Provide update to the site leadership with updated and progress on security initiatives.
• Implementation of global security directives and guidelines.
• Manage security incidents and investigations in accordance with the Information Security Incident Handling Process and Investigation Framework.
• Facilitate Quarterly/Annual risk assessments based on business requirements, agreements and activities.
• Drive security awareness activities amongst all personnel at the contact center.
• Perform specialized security training for target groups.
• Assess threats, risks, and vulnerabilities from emerging security issues and work with SMEs to remediate it.
• Ensure site security standards and guidelines for system configuration meets both client and CNX requirements.
• Perform and create procedures for system security audits, as per client requirement.
• Ability to work independently and coordinate cross function at a senior level.
• Build & maintain documentation for all procedures, as required to continually improve levels of security & controls and meet client and CNX standards.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Location: PHL Cebu City - The Link

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.