Specialist - Fraud, Collections, Retail & Card Services - Taguig

JPMorgan Chase & Co.; Manila; On-site; USD 15,000 - 20,000; Full time

Job summary

Join JPMorgan Chase & Co. as a Call Center Customer Service Specialist in Taguig, where you will provide exceptional service to customers. This role involves addressing inquiries, managing transactions, and utilizing your problem-solving skills in a dynamic environment. Ideal candidates have a strong background in customer service, multitasking, and adaptability.

Qualifications

• Experience in customer-interfacing roles preferred.
• Ability to multitask in a fast-paced environment.
• Comfortable with phone-based customer interactions.

Responsibilities

• Provide outstanding service to customers via phone.
• Address customer inquiries swiftly and effectively.
• Manage transactions including fraud investigations and collections.

Skills

Communication

Problem-Solving

Negotiation

Adaptability

Education

Completed at least 2 years in college or K-12 Curriculum

High School Graduate

2-year vocational/certificate course

Tools

Windows-based applications

Job description

Specialist - Fraud, Collections, Retail & Card Services – Taguig

Job Information

• Job Identification 210598517
• Job Category Account Service
• Business Unit Consumer & Community Banking
• Posting Date 02/20/2025, 06:40 AM
• Locations Metro Manila, National Capital Region, Philippines
• Job Schedule Full time

Job Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers.

As a Call Center Customer Service Specialist within the Fraud, Collections, Retails & Card Services team at Chase you will be tasked with providing outstanding service to our valued customers. Your duties will include swiftly addressing customer inquiries, honing your customer engagement and problem-solving abilities. You will play a pivotal role in managing customer transactions, which will encompass everything from fraud investigation to collections, payments and loans, ensuring a diverse and stimulating work setting.

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

• Computer experience required, utilizing multiple computer applications in a Windows-based environment
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts.Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.