Specialist, Customer Service

adidas; Metro Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

A leading company in the sports and fashion retail sector is seeking an Order Management and Support professional to enhance their Sales Team's performance. You will manage order processes, ensuring customer satisfaction and inventory accuracy while upholding company standards and compliance. Ideal candidates have a minimum of 3 years in order management, a relevant degree, and advanced software skills.

Qualifications

• 3+ years experience in Order Management and Customer Service.
• Degree or Diploma in Hospitality Studies or Logistics Management.
• Advanced skills in Excel, Outlook, Word, and adiRace ERP.

Responsibilities

• Execute Customer Service strategy and manage order accuracy.
• Monitor order status and compliance at the customer level.
• Provide operational support for customer-related functions.

Skills

Customer Service

Order Management

Inventory Management

Communication

Education

Degree or Diploma in Hospitality Studies or Logistics Management

Tools

adiRace ERP

adiPortal

Excel

Outlook

Word

PowerPoint

Job description

Purpose / Mission

Provide order management and support to the Sales Team, with the objective of achieving the organization’s sales & profit targets and meeting team objectives.

Key Responsibilities

Functional

1. Execute Customer Service strategy.
2. Deliver performance levels as outlined in the adidas group standards.
3. Provide reliability and responsiveness to customer requests and complaints.
4. Accurately insert customer pre-orders into the system.
5. Call off existing contract orders.
6. Insert clearance orders in the system.
7. Process and send out order confirmations.
8. Adjust order book according to delivery information and inform customers and sales team of delays.
9. Collect reactive re-orders from customers.
10. Generate and compile inventory data to ensure healthy stock levels; monitor article drops, shipment tracking, and ensure all preorders are picked up.
11. Provide operational support for customer-related functions on adiPortal. Coordinate and ensure the system setup prior to trade shows.
12. Communicate cross-functionally between internal interfaces.

Controlling

1. Measure progress on KPIs.
2. Report to superiors following MIS guidelines.
3. Ensure efficient monthly forecasting and reporting.
4. Monitor and report on order status and compliance at the customer level.

Compliance

1. Observe both global and local policies and procedures in all dealings.
2. Support APAC changes and directions.
3. Perform other tasks as assigned.

Professional Background / Experience

• Functional: > 3 years experience in Order Management, Inventory Management, and Customer Service.
• Industry: Preferably in apparel, fashion, FW, or FMCG retail.
• Exposure: Sports, Fashion.
• Education: Degree or Diploma in Hospitality Studies or Logistics Management.
• Software/Technology: Outlook (Advanced), Word (Advanced), Excel (Advanced), PowerPoint (Advanced), adiRace ERP (Advanced), adiPortal (Advanced).
• Language Skills: English (Advanced), Local Language (Fluent).

adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination towards any applicants or employees. We are an equal opportunity employer.