Specialist, Account Onboarding II

Travel + Leisure Co.; Mabalacat; On-site; PHP 223,000 - 391,000; Full time

Job summary

Travel + Leisure Co. in Pampanga, Philippines, is seeking a detail-oriented Credit and Collections Clerk to support contract document processing and data accuracy.

You will audit incoming documents for compliance, identify discrepancies, and help resolve issues while maintaining confidentiality and service standards.

The role requires strong MS Word/Outlook skills, basic Excel, and the ability to work independently in a fast-paced environment within our global hospitality team.

Qualifications

• High School Diploma or GED equivalent
• College Degree Preferred but not required
• Excellent verbal and written communication skills
• Strong analytical skills
• Ability to be detailed, accurate and thorough
• Ability to multitask and adapt to changes and a demanding work environment
• Must possess good time management and organizational skills
• Dedication to providing exceptional customer service
• Deadline conscious with strong drive and initiative
• Basic computer skills in MS Word, PowerPoint and Outlook; Excel preferred
• 1-2 years data entry and date review experience
• Ability to work independently with minimal supervision.

Responsibilities

• Receive and process incoming documents
• Audit all contract documents for data accuracy and compliance with state, regulatory, and underwriting requirements
• Identify discrepancies and inaccuracies that prevent contract eligibility for securitization, flag accounts that violate documented business rules, and assist with resolution of these discrepancies
• Perform research and bring to resolution any missing or failed image issues
• Meet department production and quality expectations
• Additional duties may involve escrow functions, lender and status code updates
• Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management
• Audit contracts for accuracy and compliance with state, regulatory and underwriting requirements, across all brands
• Create/update checklist sheets
• Research and resolve missing image issues
• Report team dashboards
• Performs other duties as needed

Skills

Communication

Analytical skills

Attention to detail

Multitasking

Time management

Customer service

Initiative

MS Office

Data entry

Education

High School Diploma or GED

College degree preferred

Tools

Excel

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

• 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023

• Credit and Collections

• Full Time

KEY RESPONSIBILITIES

What does this position aim to do?

• Receive and process incoming documents
• Audit all contract documents for data accuracy and compliance with various state, regulatory, and underwriting requirements.
• Identify discrepancies and inaccuracies that prevent contract eligibility for securitization, flag accounts that violate documented business rules, and assist with resolution of these discrepancies.
• Perform research and bring to resolution any missing or failed image issues.
• Meet department production and quality expectations.
• Additional duties may involve escrow functions, lender and status code updates.
• Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.
• Audit contracts for accuracy and compliance with state, regulatory and underwriting requirements, across all brands.
• Create/update checklist sheets.
• Research and resolve missing image issues.
• Report team dashboards.
• Performs other duties as needed.

MINIMUM POSITION QUALIFICATIONS

What should the position holder be and have?

• High School Diploma or GED equivalent
• College Degree Preferred but not required
• Excellent verbal and written communication skills
• Strong analytical skills
• Ability to be detailed, accurate and thorough
• Ability to multitask and adapt to changes and a demanding work environment
• Must possess good time management and organizational skills
• Dedication to providing exceptional customer service
• Deadline conscious with strong drive and initiative
• Basic computer skills required in MS Word, PowerPoint and Outlook. Intermediate skills in Excel preferred
• 1-2 years data entry and date review experience
• Ability to work independently with minimal supervision.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.