Spanish Bilingual CSR

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading staffing solutions company is seeking a Spanish Bilingual Customer Service Representative. This role involves supporting customers through various communication channels regarding financial products. The ideal candidate should possess strong customer service skills, be flexible with their schedule, and have effective communication abilities in Spanish and English.

Qualifications

• 2+ years of Customer Service, Financial Services or Contact Center experience.
• 2+ years of Spanish Bilingual Customer Service Representative experience.

Responsibilities

• Support customers with financial products and services in a fast-paced environment.
• Interact with the customer service team and perform moderately complex tasks.
• Manage risk by adhering to policies and procedures.

Skills

Customer Service

Spanish Bilingual Communication

Empathy

Education

Completed 2nd year College level

Job description

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience
• 2+ years of Spanish Bilingual Customer Service Representative experience
• Must have completed 2nd year College level

Job Expectations:

• Flexible with work schedule and arrangement
• Willing to work in McKinley Hill, Taguig
• Willing to work on a shifting schedule

Job Highlights:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions