Spanish bilingual call center agent - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A staffing solutions company is looking for a Spanish bilingual customer service representative in Taguig City. The role requires proficiency in Spanish and English, along with at least 2 years of college education. Responsibilities include assisting customers with inquiries via calls, chats, and emails. The position offers benefits such as HMO from day one, paid leaves, and career advancement opportunities. The starting date is November 25, 2025.

Benefits

HMO from Day 1

Paid Leaves

Training and development programs

Career advancement opportunities

Qualifications

• Proficiency in both Spanish and English is required.
• Candidates should be at least 2 years into college.
• BPO experience is preferred.

Responsibilities

• Assist customers with their concerns through calls, chats, and emails.
• Build rapport with customers and address their needs.
• Ensure adherence to company processes and targets.

Skills

Written and Verbal proficiency in Spanish

Written and Verbal proficiency in English

Communication skills

Education

Completed 2 years in college

Job description

Overview

Our company, TASQ, has a new Spanish bilingual customer service representative role in Taguig City. The starting date for the job would be November 25, 2025.

Minimum Qualifications

• Written and Verbal language proficiency in Spanish and English
• The candidate must have completed 2 years in college
• Preferably with at least 1 year of BPO experience
• Willingness to work on-site in Taguig on shifting schedules
• The candidate must have readily available work documents

Benefits

• Benefits: HMO from Day 1, plus HMO Coverage for your dependents
• Paid Leaves
• Training and learning development programs
• Career advancement opportunities

Responsibilities

• Customer Service Representatives assist customers with their concerns, understanding their problems and providing solutions through calls, chats, and/or emails (depending on the client's needs).
• Responsible for servicing the needs and concerns of customers
• Adhere to processes and policies implemented by the company and the client
• Identify customers needs, clarify information, and provide the correct solutions
• Build rapport and engage customers by going the extra mile
• Ensure proper documentation and manage productivity
• Understand set targets and take the necessary steps to ensure that they are met