Spa Therapist

Chroma Hospitality, Inc.; Tagum; On-site; PHP 223,000 - 391,000; Full time

Job summary

Crimson Resort & Spa, Mactan is seeking a Spa Therapist to deliver massage, body treatments, and facial services with professionalism and personalized care. You will maintain treatment areas, uphold spa standards, and ensure guest privacy throughout every session.

You will review guest histories, discuss concerns with guests before treatments, and contribute to a seamless guest experience by upselling retail products when appropriate and coordinating with the spa team to meet service promises.

Qualifications

• Experience delivering spa treatments to guests as trained or certified.
• Ability to upsell retail products while ensuring guest comfort and satisfaction.
• Excellent interpersonal skills with a focus on privacy and discretion.

Responsibilities

• Provide massage, body treatments and facial services as trained, with professionalism.
• Prepare and break down treatment areas before and after each guest.
• Maintain knowledge of spa operations, products, and services offered.
• Review guest medical forms and discuss concerns prior to treatments.
• Ensure guest privacy and handle complaints promptly and discreetly.
• Engage guests to enhance their experience and uphold service promises.

Skills

Spa treatments

Guest service

Retail knowledge

Communication

Job description

Job Description

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMMARY

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Spa Supervisor, the Spa Therapist is responsible for, but not limited to performing as trained in all spa treatments to guests professionally with personalized service.

JOB DESCRIPTION

• Is an ambassador of Aum Spa Service Promises in all interactions.
• Provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention and focusing on the guest experience.
• Develop and maintain appropriate and quality relationships with spa guests, being flexible with scheduling of roster to accommodate upon request.
• Performs all massage, body treatments and facial services as certified or trained without hesitation upon request of a guest, supervisor or spa manager.
• In addition to delivering treatments for your guests, you ensure full treatment set up prior and breakdown & clean up after your treatment.
• Possess knowledge of all aspects of Aum Spa operations including telephone usage, guest relations, retail products and sales and spa services and facilities.
• Review guest medical history/waiver and all information in the Guest Form and reiterate concerns and requests directly with guest prior to performing each treatment.
• Guests personal and medical information is kept within the work environment and privacy is always respected and handled with absolute discretion. Handle guest complaints immediately and solve problems to the best degree possible ensuring each facet of the spa treatment is explained clearly in the first instance, and providing as much information as possible if problems occur filling up a Spa Incident Report if needed.

Requirements